Demographics and Behavior of the Chilean Internet Population

When a computer network connects people or organizations, it is a social network. Yet the study of such computer-supported social networks has not received as much attention as studies of human-computer interaction, online person-to-person interaction, and computer-supported communication within small groups. We argue the usefulness of a social network approach for the study of computer-mediated communication. We review some basic concepts of social network analysis, describe how to collect and analyze social network data, and demonstrate where social network data can be, and have been, used to study computer-mediated communication. Throughout, we show the utility of the social network approach for studying computer-mediated communication, be it in computer-supported cooperative work, in virtual community, or in more diffuse interactions over less bounded systems such as the Internet.     

Bringing theory to research on computer-mediated comforting communication

The current paper sought to advance the literature on computer-mediated emotional support by outlining a candidate theory of online comforting communication. We present a model that explicates the discursive, cognitive, and affective processes that function to reduce emotional distress and help improve one’s psychosocial well-being. We identify unique attributes of online social interaction, as compared to face-to-face (FtF) interaction, that may be especially useful for facilitating empathic and adaptive comforting communication. Additionally, we explain how unique features of computer-mediated comforting communication may work to facilitate the cognitive and affective processes that result in alleviation of emotional distress. Final sections of the paper advance research questions and hypotheses to guide future empirical research examining the efficacy of online emotional support.     

Information sharing on social media sites

This study reports on an exploratory survey conducted to investigate the use of social media technologies for sharing information. This paper explores the issue of credibility of the information shared in the context of computer-mediated communication. Four categories of information were explored: sensitive, sensational, political and casual information, across five popular social media technologies: social networking sites, micro-blogging sites, wikis, online forums, and online blogs. One hundred and fourteen active users of social media technologies participated in the study. The exploratory analysis conducted in this study revealed that information producers use different cues to indicate credibility of the information they share on different social media sites. Organizations can leverage findings from this study to improve targeted engagement with their customers. The operationalization of how information credibility is codified by information producers contributes to knowledge in social media research.     

Predictors of job seekers’ self-disclosure on social media

Social media-based screening is a well-known practice to both recruiters and job seekers. Little is known, however, about how job seekers present themselves on social media, i.e. ‘self-disclosure’, for employment purposes. This study builds on the theories of hyperpersonal computer-mediated communication, self-efficacy and social exchange to examine job seekers’ professional online image concerns, social media self-efficacy, and perceptions of social media effectiveness in the job search as predictors of inappropriate and career-oriented self-disclosures on these media. Findings from a sample of 3374 Italian respondents showed that career-oriented self-disclosure was predicted by all three factors, whereas inappropriate self-disclosure was only predicted by social media self-efficacy. Furthermore, the relationship between professional online image concerns and inappropriate self-disclosure was moderated by age, education and work experience, but not by gender. Theoretical and practical implications are discussed, and directions for future research are suggested.     

Precursors of adolescents’ use of visual and audio devices during online communication

Theories of computer-mediated communication typically rest upon the assumption that communication via computers lacks visual and auditory cues. However, recent technological advances, such as webcams and microphones, as well as their increased use question this assumption. Moreover, the question arises of what characterizes individuals who use such devices. Drawing on a survey of 1060 adolescents, we found that 57% of adolescents at least occasionally used webcams during instant messaging, while 32% at least sometimes used microphones. If adolescents perceived the lack of visual cues in online communication to be important, they used webcams less frequently. For early and middle adolescents, greater levels of social anxiety reduced the use of webcams, whereas higher levels of private self-consciousness increased it. Our results suggest that the nature of computer-mediated communication may change considerably in the next years. Theories of computer-mediated communication need to more strongly integrate these changes into theory building.     

An analysis of electronic-mail usage

Advances in information technology have set the pace for tremendous growth in the development of new computer-mediated channels of communication services and technologies. That these recent developments are fueled by technology might misleadingly suggest that the selection of a communication channel is largely based on technological criteria. Communication technologies require multiple users and cannot be used successfully by one person acting alone. Therefore, problems may arise when users fail to consider their self-efficacy and/or fail to consider social factors related to communication channel use.The main purpose of this study was to establish a better measure and model for use in predicting and explaining electronic-mail systems as an example of computer-mediated communication technologies (CMCT) usage and choice. The results indicated that all of the eight hypotheses showed significant correlation between criterion and predictor variates, supported by different canonical functions. The objective of the study was achieved by showing that the proposed research model can explain and predict the individual and combined effects of user self-efficacy, technological characteristics, and social-influence perspectives on CMCT usage and choice.     

Communicative practices in an online financial forum during abnormal stock market behavior

We offered a new perspective on communication in computer-mediated environments by examining communicative practices used during discussion in an online financial forum about a listed company that was experiencing abnormal trading behavior. The analysis of communicative practices showed how the linguistic nature of the online forum allowed covert manipulation of inexperienced and unsuspecting forum participants - against all the norms and rules governing online financial forums. Based on our theoretical understanding of communicative practices, we found a discrepancy between the expectations of and the actual divergence from an ideal communicative environment free from distortion and manipulation that is normally assumed to govern online forums. The discrepancy, which remains largely concealed, can be seen as a major factor in the negative implications of online financial forums.     

Building and maintaining an online academic conference series

This paper explores the enablers and inhibitors of participation in an online academic conference series. Using CybErg as an example of an online academic conference, the lessons and experiences learnt at all three of the previous CybErg conferences and the organisation of the last two of these conferences are shared in this paper. The key challenges to online academic conferencing are identified as the digital divide, language proficiencies, “academic tourism” and the qualities of face-to-face versus computer-mediated communication (as encapsulated in the social presence theory and the media richness theory). The paper concludes with some challenges for future online conferences and remarks on the ongoing role and format of online academic conferences.

Relevance to industry

The lessons learnt in building and maintaining an online conference have a great deal of applicability to understanding how all online communities might be sustained. While some of the issues may appear “unique” to an academic environment (e.g. “academic tourism”), the lessons learnt from CybErg with regard to internationalisation of discussion and the technological challenges faced in different regions of the world has direct relevance to international industries and the efficacy of online conferencing facilities that they use.     

Sex role stereotyping is hard to kill: A field experiment measuring social responses to user characteristics and behavior in an online multiplayer first-person shooter game

Sex role stereotyping by players in first-person shooter games and other online gaming environments may encourage a social environment that marginalizes and alienates female players. Consistent with the social identity model of deindividuation effects (SIDE), the anonymity of online games may engender endorsement of group-consistent attitudes and amplification of social stereotyping, such as the adherence to gender norms predicted by expectations states theory. A 2 × 3 × 2 virtual field experiment (N = 520) in an online first-person shooter video game examined effects of a confederate players’ sex, communication style, and skill on players’ compliance with subsequent online friend requests. We found support for the hypothesis that, in general, women would gain more compliance with friend requests than men. We also found support for the hypothesis that women making positive utterances would gain more compliance with friend requests than women making negative utterances, whereas men making negative utterances would gain more compliance with friend requests than men making positive utterances. The hypothesis that player skill (i.e., game scores) would predict compliance with friend requests was not supported. Implications for male and female game players and computer-mediated communication in online gaming environments are discussed.     

Social Mediating Technologies: Social Affordances and Functionalities

A framework for analyzing computer-mediated communication is presented, based on Clark's theory of common ground. Four technologies are reviewed: Facebook, Wikipedia, Blacksburg Electronic Village, and World of Warcraft, to assess their “social affordances,” that is, how communication is supported and how the technologies provide facilities to promote social relationships, groups, and communities. The technology affordances are related to motivations for use and socio-psychological theories of group behaviour and social relationships. The review provides new insights into the nature of long-lasting conversations in social relationships, as well as how representations of individuals and social networks augment interaction.     

Attachment style,social skills,and Facebook use amongst adults

Research suggests that online communication may benefit those high in social anxiety. The current study examined Facebook use from the perspective of adult attachment theory, exploring relationships between attachment anxiety and avoidance and Facebook use. Social skills have been found to be related to attachment style and internet use thus we also examined the role of these skills. A diverse sample of adult participants (N = 617; 50.1% female) completed a self report questionnaire measuring attachment dimensions, social skills, and Facebook use and experience. In line with predictions grounded in attachment theory, we found that individuals with high attachment anxiety used Facebook more frequently, were more likely to use it when feeling negative emotions and were more concerned about how others perceived them on Facebook. High attachment avoidance was related to less Facebook use, less openness and less positive attitudes towards Facebook. These relationships remained when social skills were controlled. These results suggest that Facebook may serve attachment functions and provide a basis for understanding how online communication may be related to attachment styles.     

Appropriation of a shared workspace: Organizing principles and their application

The use and effects of a CSCL-tool are not always predictable from the properties of the tool alone, but depend on how that tool is appropriated. This paper presents the findings from a case study about the appropriation of a graphical shared workspace. When students are presented with a new tool they may encounter competing constraints and multiple possibilities for interacting with it. We argue that during critical events the students make choices, and in order to collaborate, coordinate these choices as a group. We study appropriation by looking into the ways in which small groups organize their contributions during a computer-mediated argumentative discussion. The results of our study illustrate how certain principles for organization emerge from an implicit negotiation of conventions, with mutual influence between the students and the tool.     

Gratifications for using CMC technologies: A comparison among SNS,IM, and e-mail

Why and how people choose to use a particular computer-mediated communication (CMC) technology is a major concern. This study seeks to address the issues by applying the uses and gratifications theory, and attempts to explore the general and specific gratifications sought from the use of three CMC technologies. Three separate empirical surveys were conducted to investigate the gratifications sought from social networking sites, instant messaging, and e-mail. Then factor analysis was undertaken to extract the gratifications sought from each CMC technology. The extracted gratifications sought were then compared among the three technologies for concluding the general and specific gratifications. Four general gratifications were extracted among the three CMC technologies, including relationship maintenance, information seeking, amusement, and style. Two gratifications were specific: the sociability gratification sought from using instant messaging and social networking sites; and the gratification of kill time sought from using instant messaging. Moreover, the important levels of gratifications sought from the three CMC technologies were found to be different. Our findings provide evidence to explain why not all traditional CMC technologies are replaced by innovative and advanced ones. The results of this study may be applied to CMC technology design and provide implications for future research.     

With a little help from my friends: Cultivating serendipity in online shopping environments

Many important findings and discoveries in science and everyday life are the result of serendipity, that is, the unanticipated occurrence of happy events such as the finding of valuable information. Consumers are increasingly seeking serendipity in online shopping, where information clutter and preprogramed recommendation systems can make product choice frustrating or mundane. However, it is notoriously difficult to design online shopping environments that induce it. In this study, we explore how social media affordances such as obtaining access to peer-generated content and being connected to online friends can help create the right conditions for serendipity in online shopping. We supplement this analysis with an account of two individual factors that are also likely to be instrumental in a shopping context, namely, the intensity of shoppers’ information search and their aversion to risk when faced with a product choice. Our investigation relies on a conceptualization of serendipity that has two defining elements: unexpectedness and informational value. The results of an experimental study in which we manipulated an online product search environment reveal the superiority of designs that incorporate online friendships, and these results support the positive effects of search effort and risk aversion on serendipity. This study contributes by developing a theoretical framework for the analysis of serendipity and by explaining how social commerce, that is, the integration of social media and electronic commerce, can cultivate serendipity.     

Interaction design for supporting communication between Chinese sojourners

In our global village, distance is not a barrier anymore for traveling. People experience new cultures and face accompanying difficulties in order to live anywhere. Social support can help these sojourners to cope with difficulties, such as culture shock. In this paper, we investigate how computer-mediated communication (CMC) tools can facilitate social support when living physically separated from loved-ones in different cultures. The goal is to understand the design considerations necessary to design new CMC tools. We studied communication practices of Chinese sojourners living in the Netherlands and the use of a technology probe with a novel video communication system. These results led to recommendations which can help designers to design interactive communication tools that facilitate communication across cultures. We conclude the paper with an interactive communication device called Circadian, which was designed based on these recommendations. We experienced the design recommendations to be abstract enough to leave space for creativity while providing a set of clear requirements which we used to base design decisions upon.     

Dude,where’s my avacar? A mixed-method examination of communication in the driving context

Drivers who feel social closeness with other drivers tend to drive more safely, according to previous research. Given this, we examine how communication in the driving context influences social closeness, drawing from theories of computer-mediated communication, a context with notable similarities to the road. A survey study found that social closeness with others is associated with greater communication comfort and identity expression through the car, but less treatment of the car as a social entity. An interview study provides context and caveats for these generalizations. Together, these studies present implications for near-future social-mobility services relating to safety on the road.     

The positive and negative implications of anonymity in Internet social interactions: “On the Internet, Nobody Knows You’re a Dog”

The growth of the Internet at a means of communication has sparked the interest of researchers in several fields (e.g. communication, social psychology, industrial-organizational psychology) to investigate the issues surrounding the expression of different social behaviors in this unique social context. Of special interest to researchers is the increased importance that anonymity seems to play in computer-mediated communication (CMC). This paper reviews the literature related to the issues of anonymity within the social context, particularly in CMC, demonstrating the usefulness of established social psychological theory to explain behavior in CMC and discussing the evolution of the current theoretical explanations in explaining the effects of anonymity in social behavior in CMC environments. Several suggestions for future research are proposed in an attempt to provide researchers with new avenues to investigate how anonymity can play both positive and negative roles in CMC.     

The effect of informal social support: Face-to-face versus computer-mediated communication

Survey data were collected on a military sample to test two main hypotheses about the impact of face-to-face and computer-mediated social support following disruptive life events. We tested two main hypotheses: first, as previous research indicates, the impact of a disruptive life event is partially dependent upon the amount of social support one receives during the time of the event (H1). Second, the type of communication used will further impact the effectiveness of social support in comforting individuals following a negative life event. Results support both hypotheses, indicating that the buffering role of social support following a disruptive life event is not only dependent upon the amount of social support one receives, but is further affected by the type of communication that participants used to receive support. These findings provide support for the buffering hypothesis’ utility in the realm of computer-mediated communication, as well as the application of the cues-filtered-out approach in the mediated social support domain.     

Computer-mediated communication in adolescents with and without a history of specific language impairment (SLI)

The various uses of computer-mediated communication (CMC) are transforming the nature of social interactions and human relations among adolescents. Little is known about engagement of exceptional youth with this technology. The present study investigated the implications of language and social factors for frequency of CMC use and its relationship to adolescent well-being in young people with and without a history of specific language impairment (SLI). Eighty six adolescents with a history of SLI and 90 typically developing 17 year olds participated. Participants completed standardized assessments of psycholinguistic abilities and self-report measures of language motivations and social motivations for CMC use, as well as anxiety and depression. Results indicate that language abilities have a complex relationship with frequency of CMC use; social abilities have a more direct association and are predictive of frequency of CMC use. Both adolescents with SLI and typically developing adolescents were less shy online. No association was obtained between frequency of CMC use and reported emotional symptoms of anxiety and/or depression. It is argued that the characteristics of CMC, in terms of its less stringent language demands and its reduced-cues environment, can provide a medium for positive adaptation of adolescents with communication challenges.