Reflections on 25 Years of Ethnography in CSCW

In this article we focus attention on ethnography’s place in CSCW by reflecting on how ethnography in the context of CSCW has contributed to our understanding of the sociality and materiality of work and by exploring how the notion of the ‘field site’ as a construct in ethnography provides new ways of conceptualizing ‘work’ that extends beyond the workplace. We argue that the well known challenges of drawing design implications from ethnographic research have led to useful strategies for tightly coupling ethnography and design. We also offer some thoughts on recent controversies over what constitutes useful and proper ethnographic research in the context of CSCW. Finally, we argue that as the temporal and spatial horizons of inquiry have expanded, along with new domains of collaborative activity, ethnography continues to provide invaluable perspectives.     

From Artefacts to Infrastructures

In their initial articulation of the direction of the CSCW field, scholars advanced an open-ended agenda. This continuing commitment to open-ness to different contexts and approaches is not, however, reflected in the contents of the major CSCW outlets. The field appears to privilege particular forms of cooperative work. We find many examples of what could be described as ‘localist studies’, restricted to particular settings and timeframes. This focus on the ‘here and now’ is particularly problematic when one considers the kinds of large-scale, integrated and interconnected workplace information technologies—or what we are calling Information Infrastructures—increasingly found within and across organisations today. CSCW appears unable (or unwilling) to grapple with these technologies—which were at the outset envisaged as falling within the scope of the field. Our paper hopes to facilitate greater CSCW attention to Information Infrastructures through offering a re-conceptualisation of the role and nature of ‘design’. Design within an Information Infrastructures perspective needs to accommodate non-local constraints. We discuss two such forms of constraint: standardisation (how local fitting entails unfitting at other sites) and embeddedness (the entanglement of one technology with other apparently unrelated ones). We illustrate these themes through introducing case material drawn on from a number of previous studies.     

Nomadic Work: Romance and Reality. A Response to Barbara Czarniawska’s ‘Nomadic Work as Life-Story Plot’

This article takes departure in Barbara Czarniawska’s discussion of ‘Nomadic Work as Life-Story Plot’. It contextualises her analysis of actors’ interpretations of nomadic work with a bi-focal review of the ambiguous realities of these phenomena. Firstly, an examination of key aspects of the socio-economic and political context of nomadic work in global neoliberal economies reveals precarious conditions that cloud romantic interpretations of nomadicity. Secondly, a review of studies of everyday practices of nomadic work shows how neoliberal, but also alternative futures are enacted through creative appropriation of collaborative technologies. One example is the work of digital ‘disaster deck’ volunteers and its potential for the mobilization of ‘rapid, highly localized assistance’ through closer collaboration between a distributed crowd, local communities, and official emergency responders (Starbird and Palen 2013). This and other examples suggest emergent new practices and politics of dwelling in mobility that are focused on sociality and collaboration, straddling virtual and physical commons. The twin critique developed in this response can augment narrative analysis to inform more integrated CSCW innovation that challenges the ‘brave new world of work’.     

Bridging, Patching and Keeping the Work Flowing: Defect Resolution in Distributed Software Development

This paper reports on results from a long-term field study of globally distributed software development projects within a multinational organization. The research explores the issues involved in performing global software development, utilizing a perspective informed by CSCW research concerning the local organization of work practices and the key role of workers in being able to intervene in the ‘flow of work’ where necessary. The paper also raises some more general questions concerning the field of Global Software Development (GSD), in terms of the concepts and methods being used in the area. Our contribution is in the form of a CSCW-informed empirical study of the use of defect (or ‘bug’) tracking systems—systems which support the identification, classification and resolution of defects in the emerging software. In one case, the team persisted with a defect tracking system that they had used for years and maintained it in parallel with a system used by co-workers in other countries—all the while attempting to implement a bridge between the two. In the other, we report on how local software patches were created to allow for local work to proceed while not interfering with the existing coordination mechanisms between the local site and remote co-workers who were responsible for creating daily builds according to the overall project plan. In both cases, local practices were shaped by the necessity to keep work flowing across the whole project, even if this involved what might, at first sight, seem to go against project-wide practice. We discuss implications of these findings in terms of a key distinction between externally-prescribed ‘workflow’ and internally-managed ‘flow of work’ activities. We also explore how a heterogeneous ‘assembly’ of variably coupled systems may be the most appropriate image for technological support of distributed teams as they keep the work flowing in an orderly fashion. Overall, our work suggests that studies of global software development can profit from the CSCW tradition of workplace studies both conceptually and methodologically.     

Computer supported cooperative work: an overview

Abstract

Computer supported cooperative work (CSCW) is a new field which embraces the fields of psychology, sociology, anthropology, linguistics, human factors, computer science and system analysis, design and implementation. CSCW exploits the increasing ubiquity and power of technology, and our growing knowledge of how people work together in groups and teams, in order to improve the effectiveness of teams of all sizes–from two people up to whole organisations. CSCW technology aspects include communication systems, shared workspace facilities, shared information facilities and group activity supportfacilities. CSCW group process aspects include individual aspects, organisational aspects, group work design aspects and group dynamics aspects. The paper discusses all of these issues in more detail as well as describing categories of CSCW products, and the potential long-term impact of CSCW on group work and business activities.     

Hermeneutics,information and representation

By drawing from semiology, epistemology and philosophical hermeneutics, we discuss the way that computer systems, particularly systems used in collaborative work, represent information, situation and activity. In other words, we focus on approaches to representation in design for computer-supported collaborative work (CSCW). We point out similarities between discourse in hermeneutics and in the anthropology and sociology that predominates in CSCW, and propose that a hermeneutic perspective offers a unifying view on the social science and computer science within CSCW. We discuss formalisation, adaptation and objectivity in our theories, methodologies and implementations, and offer collaborative filtering and its extension, the path model, as examples of practical approaches to representation, which show, support and adapt with activity in a hermeneutic style.     

Taking CSCW seriously

The topic of Computer Supported Cooperative Work (CSCW) has attracted much attention in the last few years. While the field is obviously still in the process of development, there is a marked ambiguity about the exact focus of the field. This lack of focus may hinder its further development and lead to its dissipation. In this paper we set out an approach to CSCW as a field of research which we believe provides a coherent conceptual framework for this area, suggesting that it should be concerned with thesupport requirements of cooperative work arrangements. This provides a more principled, comprehensive, and, in our opinion, more useful conception of the field than that provided by the conception of CSCW as being focused on computer support for groups. We then investigate the consequences of taking this alternative conception seriously, in terms of research directions for the field. As an indication of the fruits of this approach, we discuss the concept of ‘articulation work’ and its relevance to CSCW. This raises a host of interesting problems that are marginalized in the work on small group support but critical to the success of CSCW systems ‘in the large’, i. e., that are designed to meet current work requirements in the everyday world.     

Enriching the Notion of Data Curation in E-Science: Data Managing and Information Infrastructuring in the Long Term Ecological Research (LTER) Network

This paper aims to enrich the current understanding of data curation prevalent in e-Science by drawing on an ethnographic study of one of the longest-running efforts at long-term consistent data collection with open data sharing in an environment of interdisciplinary collaboration. In such a context we identify a set of salient characteristics of ecological research and data that shape the data stewardship approach of the Long Term Ecological Research (LTER) network. We describe the actual practices through which LTER information managers attend to the extended temporal scale of long-term research and data sets both through data care work and information infrastructure development. We discuss the issues of long-term and continuity that represent central challenges for data curation and stewardship. We argue for more efforts to be directed to understanding what is at stake with a long-term perspective and differing temporal scales as well as to studying actual practices of data curation and stewardship in order to provide more coherent understandings of e-Science solutions and technologies.     

Temporality in Medical Work: Time also Matters

CSCW has long been concerned with the distribution of activities in time and in space, but the problems of distributed work have often taken analytic and technical precedence. In this paper, we are interested in the issue of temporality in collaborative work. In particular, we want to examine how the temporal organization of action is experienced by those who are involved in it. To investigate this phenomenon, we conducted a field study of medical workers in a surgical intensive care unit. Through this study, we highlight the temporal organization of the work. In particular, we introduce and describe three temporal features – temporal trajectories, temporal rhythms, and temporal horizons – that emerge from and influence the work of healthcare providers as they attempt to seek, provide, and manage information during the course of their daily work.     

Effective digital collaboration in the construction industry – A case study of BIM deployment in a hospital construction project

Building information modeling (BIM) and related digital innovations can serve as a catalyst for more transparency, tighter integration, and increased productivity in the architecture, engineering, and construction industry. Yet, many project teams struggle with how to work based on the new technology. Collaborative design based on shared information systems like BIM requires changing traditional and institutionalized work practices and routines. A case study of integrated BIM design in a large healthcare construction project serves as an example for how commonly experienced challenges can be overcome. The project has been awarded BuildingSMART's 2015 award for ‘outstanding open BIM practice’ making it Norway's role model for BIM practice. Based on diffusion of innovations theory, we identified the following set of key factors enabling digital collaboration in this project: change agents, new roles and responsibilities, a cloud computing infrastructure, BIM contracts, and a BIM learning environment. The findings presented in this article may serve as an example for BIM implementation and collaborative work in construction projects.     

Reflections on interdisciplinary team development for the design of a platform for computer supported collaborative play

The Constructed Narratives project has been designed for use in public spaces where there is the opportunity for individuals and groups of people, who are not acquainted with each other, to encounter the game and subsequently each other. The goal is to provide a platform that supports discourse in environments where ‘keeping comfortable distance’ between oneself and others is the norm. The system framework developed for this project can be applied for use in computer supported collaborative learning (CSCL), and collaborative design activities in the tradition of computer supported collaborative work (CSCW). The current domain explored in the Constructed Narratives project is computer systems designed to enable shared experience through play, or computer supported collaborative play (CSCP). This paper examines the learner-centred design methodologies used for the development of the physical artifacts and underlying software and hardware system architecture for the Constructed Narratives project. The design methodology demonstrates how an interdisciplinary team of artists, designers, and technologists can exploit the opportunities inherent in this ‘symmetry of ignorance’ to find solutions for multiple wicked design problems that can arise during the development of an integrated software and hardware system.     

基于AutoCAD的协同设计框架的研究与实现

计算机支持协同工作（CSCW）使得设计信息的交流、检索、共享和使用更加方便，对提高设计效率，增强决策能力，减少设计成本有重要的意义。针对计算机支持协同工作系统的实时要求，结合软件开发中构件化设计思想，提出了针对AutoCAD的实时协同设计框架实现模型。分析了同步协同代理层和数据交互代理层，并提出了一个AutoCAD数据交换协议模型来提高设计数据的传输效率。     

Sharing Knowledge and Expertise: The CSCW View of Knowledge Management

Knowledge Management (KM) is a diffuse and controversial term, which has been used by a large number of research disciplines. CSCW, over the last 20 years, has taken a critical stance towards most of these approaches, and instead, CSCW shifted the focus towards a practice-based perspective. This paper surveys CSCW researchers’ viewpoints on what has become called ‘knowledge sharing’ and ‘expertise sharing’. These are based in an understanding of the social contexts of knowledge work and practices, as well as in an emphasis on communication among knowledgeable humans. The paper provides a summary and overview of the two strands of knowledge and expertise sharing in CSCW, which, from an analytical standpoint, roughly represent ‘generations’ of research: an ‘object-centric’ and a ‘people-centric’ view. We also survey the challenges and opportunities ahead.     

PETRA: participatory evaluation through redesign and analysis

Compared with single user-computer interactions, evaluating multi-user-computer interactions is much more complex. We argue for multiplicity — of theory, method and perspective — in the evaluation of computer-supported collaborative work (CSCW). This allows us to address both theoretical concerns and practical design issues, and to incorporate the expertise and experiences of both researchers and participants. We propose the PETRA framework, incorporating a theoretically-driven evaluators' perspective to investigate the collaborative activity, and a design-based, user-focused participants' perspective to evaluate the supporting tool. Our study investigated collaborative writing, both in a face-to-face context, and supported by a computer-based group editor. In our instantiation of the PETRA framework, we used distributed cognition and a form of breakdown analysis to investigate the development of shared understanding in the two different mediating settings; and devised a rapid prototyping session (inspired by participatory design) to elicit participant reactions to and redesigns of the tool interface. Our findings show that computer-supported shared understanding develops technologically, using social coordination as a repair mechanism; and that the collaborative tool must be particularly sensitive to issues of awareness, communication, focus and ownership.     

Integrating technologies to support action

As computer supported co-operative work (CSCW) becomes of increasing practical significance in business and public sector organisations, there is a need to develop a framework which can embed CSCW within the wider needs of the organisation. It is proposed here, based on specific study into the group working of executives, that such a framework needs to draw on the four domains of business drivers, information, human and social aspects, and technology. In much of the work to date for executives, there has been a preoccupation with their decision support needs. It is proposed that ‘systems to support action’ (SSA) should be given greater significance. The framework to underpin SSA could be based on one of the systems approaches, and that particularly examined here is managerial cybernetics, as developed by Stafford Beer.     

新一代数据库技术在CSCW中的应用

支持协同工作是最重要的数据库应用之一。分析CSCW对数据库的要求,并从科研角度出发,具体阐述分布式数据库、时态数据库、实时数据库、主动数据库、移动对象数据库、时空数据库以及其它数据库(如协同数据库、多版本数据库等)等新一代数据库技术在CSCW中的应用。     

Exploiting interactions of review text,hidden user communities and item groups,and time for collaborative filtering

Rich side information concerning users and items are valuable for collaborative filtering (CF) algorithms for recommendation. For example, rating score is often associated with a piece of review text, which is capable of providing valuable information to reveal the reasons why a user gives a certain rating. Moreover, the underlying community and group relationship buried in users and items are potentially useful for CF. In this paper, we develop a new model to tackle the CF problem which predicts user’s ratings on previously unrated items by effectively exploiting interactions among review texts as well as the hidden user community and item group information. We call this model CMR (co-clustering collaborative filtering model with review text). Specifically, we employ the co-clustering technique to model the user community and item group, and each community–group pair corresponds to a co-cluster, which is characterized by a rating distribution in exponential family and a topic distribution. We have conducted extensive experiments on 22 real-world datasets, and our proposed model CMR outperforms the state-of-the-art latent factor models. Furthermore, both the user’s preference and item profile are drifting over time. Dynamic modeling the temporal changes in user’s preference and item profiles are desirable for improving a recommendation system. We extend CMR and propose an enhanced model called TCMR to consider time information and exploit the temporal interactions among review texts and co-clusters of user communities and item groups. In this TCMR model, each community–group co-cluster is characterized by an additional beta distribution for time modeling. To evaluate our TCMR model, we have conducted another set of experiments on 22 larger datasets with wider time span. Our proposed model TCMR performs better than CMR and the standard time-aware recommendation model on the rating score prediction tasks. We also investigate the temporal effect on the user–item co-clusters.     

A comparison of four process metamodels and the creation of a new generic standard

Software development processes and methodologies to date have frequently been described purely textually. However, more recently, a number of metamodels have been constructed to both underpin and begin to formalize these methodologies. We have critically examined four of these: the Object Management Group's Software Process Engineering Metamodel (SPEM), the OPEN Process Framework (OPF), the OOSPICE metamodel for capability assessment and the LiveNet approach for computer-supported collaborative work (CSCW). Based on this analysis, a new, combined metamodel, named Standard Metamodel for Software Development Methodologies (SMSDM) has been constructed which supports not only process but also products and capability assessment in the contexts of both software development and CSCW. As a proof of concept we conclude with a partial example to show how the SMSDM metamodel (and by inference the other metamodels) are used in practice by creating a simple yet usable methodology.     

Patterns of students' collaborations by variations in their learning orientations in blended course designs: How is it associated with academic achievement?

Background

While a number of learner factors have been identified to impact students' collaborative learning, there has been little systematic research into how patterns of students' collaborative learning may differ by their learning orientations.

Objectives

This study aimed to investigate: (1) variations in students' learning orientations by their conceptions, approaches, and perceptions; (2) the patterns of students' collaborations by variations in their learning orientations and (3) the contribution of patterns of collaborations to academic achievement.

Methods

A cohort of 174 Chinese undergraduates in a blended engineering course were surveyed for their conceptions of learning, approaches to learning and to using online learning technologies, and perceptions of e-learning, to identify variations in their learning orientations. Students' collaborations and mode of collaborations were collected through an open-ended social network analysis (SNA) questionnaire.

Results and Conclusions

A hierarchical cluster analysis identified an ‘understanding’ and ‘reproducing’ learning orientations. Based on students' learning orientations and their choices to collaborate, students were categorized into three mutually exclusive collaborative group, namely Understanding Collaborative group, Reproducing Collaborative group and Mixed Collaborative group. SNA centrality measures demonstrated that students in the Understanding Collaborative group had more collaborations and stayed in a better position in terms of capacity to gather information. Both students' approaches to learning and students' average collaborations significantly contributed to their academic achievement, explaining 3% and 4% of variance in their academic achievement respectively. The results suggest that fostering a desirable learning orientation may help improve students' collaborative learning.     

CSCW系统中协同感知的研究

协同感知理论的研究与应用是计算机支持的协同工作的重要研究内容之一.在研究分析了传统的协同感知所依赖的CSCW体系结构的基础上,提出了一种基于P2P的三层结构的协同感知框架,该架构很适合于CSCW中项目可以划分为若干个相对独立的模块的情形.最后对该框架的具体感知模块进行了分析,并讨论了下一步研究将要解决的问题.