A multigroup analysis of the job demands-resources model in four home care organizations.

The job demands-resources (JD-R) model was tested in a study among 3,092 employees working in 1 of 4 different home care organizations. The central assumption in the model is that burnout develops when certain job demands are high and when job resources are limited because such negative working conditions lead to energy depletion and undermine worker motivation and learning opportunities, respectively. A series of multigroup structural equation modeling analyses provide strong evidence for the JD-R model. Specifically, results showed that job demands are primarily and positively related to the exhaustion component of burnout, whereas job resources are primarily related to cynicism (negatively) and professional efficacy (positively). The theoretical and practical implications of the JD-R model are discussed. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Emotional dissonance, burnout, and in-role performance among nurses and police officers.

Two studies including 108 nurses and 101 police officers tested the proposition that emotionally demanding interactions with recipients may result in emotional dissonance, which, in turn, may lead to job burnout and impaired performance. More specifically, on the basis of the literature on burnout and emotional dissonance, the authors hypothesized that emotional job demands would explain variance in burnout (i.e., exhaustion and cynicism/disengagement) through their influence on emotional dissonance. In addition, the authors predicted that emotional dissonance would be (negatively) related to in-role performance through its relationship with burnout. The findings of a series of structural equation modeling analyses supported both hypotheses. The implications for research and practice are discussed, as well as avenues for additional research. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Quantitative Versus Emotional Demands Among Swedish Human Service Employees: Moderating Effects of Job Control and Social Support.

The purpose of the current study was to conduct a longitudinal test of the moderating effect of both job control and social support on the relation between job demands and burnout in human service work. To adapt the study to human service work, quantitative as well as emotional demands were examined. A longitudinal survey with a 1-year time interval yielded a panel group encompassing 2,255 employees from the Social Insurance Organization in Sweden. Hierarchical regression analyses were used, controlling for demographic variables and the related dependent variable at Time 1. The analyses were conducted for quantitative and emotional demands separately and revealed main effects. Slightly more main effects were found for emotional demands. In addition, 1 interaction effect was found between emotional demands and job control with regard to emotional exhaustion. In conclusion, the present study shows that emotional demands are as important as, and sometimes more important than, quantitative demands in human service work. Some practical implications and suggestions regarding future research are proposed. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

The job demands-resources model of burnout.

The job demands-resources (JD-R) model proposes that working conditions can be categorized into 2 broad categories, job demands and job resources, that are differentially related to specific outcomes. A series of LISREL analyses using self-reports as well as observer ratings of the working conditions provided strong evidence for the JD-R model: Job demands are primarily related to the exhaustion component of burnout, whereas (lack of) job resources are primarily related to disengagement. Highly similar patterns were observed in each of 3 occupational groups: human services, industry, and transport (total N?=?374). In addition, results confirmed the 2-factor structure (exhaustion and disengagement) of a new burnout instrument—the Oldenburg Burnout Inventory—and suggested that this structure is essentially invariant across occupational groups. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Balancing Work and Home: How Job and Home Demands Are Related to Burnout.

The aim of the present study was to make a clear distinction between work and home domains in the explanation of burnout. First, a 3-factor structure of job and home demands was hypothesized, consisting of quantitative demands, emotional demands, and mental demands. Next, a model was tested that delineates how demands in both life domains are related to occupational burnout through work-home interference (WHI) and home-work interference (HWI). In doing so, the partial mediating role of WHI and HWI was examined. Consistent with hypotheses, empirical support was found for the 3-factor structure of both job and home demands as well as for the partial mediating effects of both WHI and HWI. Job demands and home demands appeared to have a direct and indirect effect (through WHI and HWI, respectively) on burnout. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Job Burnout among Construction Engineers Working within Consulting and Contracting Organizations

This research investigated and compared the experience of job burnout among 249 construction engineers working within consulting and contracting organizations in Hong Kong. The most widely recognized model of burnout, comprising emotional exhaustion, cynicism, and diminished professional efficacy was found to be valid. The sample in this study scored highest in all three dimensions of burnout among nine other occupations in national samples, with engineers working within contracting organizations reporting higher levels of burnout than their fellow engineers working within consulting organizations. The results of the study also showed that burnout attributed largely to stressors associated with job conditions and working environments. In particular, qualitative overload and lack of promotion prospects were found to be the major predictors of job burnout among engineers working within consulting organizations; whereas long working hours, role conflict, role ambiguity, and lack of job security accounted mostly for the burnout among engineers within contracting organizations. This suggested that intervention strategies targeting minimizing burnout, such as job redesign, should be devised with reference to the type of the engineering organizations.     

Work and health outcomes among police officers: The mediating role of police cynicism and engagement.

This study examined the relationship between personality variables (Type A), job demands and job resources, and police cynicism and engagement, and also examined the mediating role of cynicism and work engagement in predicting both work and health related outcomes among police officers. The participants were 150 Norwegian police officers, and data were collected using questionnaires. Results showed that Type A behavior was related to both cynicism and engagement. As predicted, both job demands and lack of job resources were related to cynicism, and job resources were positively related to engagement. A series of regression analyses indicated direct relationships between Type A behavior, job demands and health complaints with no mediating effect of cynicism. Work engagement partially mediated the effects of individual characteristics, job demands and job resources on organizational commitment and self-efficacy. However, direct links between demands and resources and organizational commitment were also found, as well as direct links between Type A behavior, work demands and self-efficacy. The implications of work engagement for organizations were discussed. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Turnover intention and emotional exhaustion "at the top": Adapting the job demands-resources model to leaders of addiction treatment organizations.

Compared with the large literature on subordinate employees, there are few studies of emotional exhaustion and turnover intention for organizational leaders. There is little research that has extended the job demands-resources (JD-R) model of emotional exhaustion to leaders. In this study, the authors adapted the JD-R framework to analyze data collected from a sample of 410 leaders of addiction treatment organizations. The authors considered whether two job demands (performance demands and centralization) and two job resources (innovation in decision making and long-range strategic planning) were associated with emotional exhaustion and turnover intention. The authors also examined whether emotional exhaustion fully or partially mediated the associations between the job-related measures and turnover intention. The results supported the partially mediated model. Both job demands were positively associated with emotional exhaustion, and the association for long-range strategic planning was negative. Emotional exhaustion was positively associated with turnover intention. Centralization and innovation in decision making were also directly associated with turnover intention. Future research should continue to examine this theoretical framework among leaders of other types of organizations using more refined measures of demands and resources. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Safety at work: A meta-analytic investigation of the link between job demands, job resources, burnout, engagement, and safety outcomes.

In this article, we develop and meta-analytically test the relationship between job demands and resources and burnout, engagement, and safety outcomes in the workplace. In a meta-analysis of 203 independent samples (N = 186,440), we found support for a health impairment process and for a motivational process as mechanisms through which job demands and resources relate to safety outcomes. In particular, we found that job demands such as risks and hazards and complexity impair employees' health and positively relate to burnout. Likewise, we found support for job resources such as knowledge, autonomy, and a supportive environment motivating employees and positively relating to engagement. Job demands were found to hinder an employee with a negative relationship to engagement, whereas job resources were found to negatively relate to burnout. Finally, we found that burnout was negatively related to working safely but that engagement motivated employees and was positively related to working safely. Across industries, risks and hazards was the most consistent job demand and a supportive environment was the most consistent job resource in terms of explaining variance in burnout, engagement, and safety outcomes. The type of job demand that explained the most variance differed by industry, whereas a supportive environment remained consistent in explaining the most variance in all industries. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Comparing two burnout interventions: Perceived job control mediates decreases in burnout.

This quasi-experimental study compared the effects of two rehabilitation interventions on burnout and perceived job conditions during a 1-year intervention among female white-collar workers. The participatory intervention (n = 20), involving rehabilitation activities that focused on the individual as well as on individual-organizational levels, assessed exhaustion, cynicism and perceived job control during a 1-year period. Increased job control served as a mechanism through which exhaustion and cynicism decreased in this intervention. The traditional intervention (n = 32), involving rehabilitation activities focusing mainly on the individual level, resulted in a reduction in time pressures during one year. Furthermore, both interventions improved perceived workplace climate. Compared to the traditional approach, the participatory intervention was a more effective strategy for treating burnout. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Burnout among Norwegian police officers: Potential antecedents and consequences.

This investigation examined potential antecedents and consequences of burnout in a large sample of Norwegian police officers. Data were collected via anonymously completed questionnaires. Three burnout components considered were emotional exhaustion, cynicism, and low professional efficacy. Work demands emerged in hierarchical regression analyses as the strongest predictor of each burnout component. With the burnout components as predictors, hierarchical regression analyses indicated that burnout components had significant relationships with a variety of outcomes (work, work-family, psychological health, physical health). Work demands, however, had a stronger relationship with both work and work-family outcomes than did the burnout components, the latter having the strongest relationship with indicators of psychological health. Emotional exhaustion had significant and independent relationships with most of the outcome measures. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Job characteristics and off-job activities as predictors of need for recovery, well-being, and fatigue.

Two empirical studies examined need for recovery (i.e., a person's desire to be temporarily relieved from demands in order to restore his or her resources) as a mediator in the relationship between poor job characteristics (high job demands, low job control) and high off-job demands, on the one hand, and fatigue and poor individual well-being, on the other hand. Multilevel data from a daily survey study in the health service sector (Study 1) showed that high job demands, low job control, and unfavorable off-job activities predicted a high need for recovery. Need for recovery in turn was negatively related to individual well-being. A large-scale survey with a representative sample of the Dutch working population (Study 2) confirmed these findings for fatigue. In both studies, need for recovery mediated the effects of job characteristics and off-job activities on fatigue and poor well-being, respectively. (PsycINFO Database Record (c) 2011 APA, all rights reserved)     

Staying well and engaged when demands are high: The role of psychological detachment.

The authors of this study examined the relation between job demands and psychological detachment from work during off-job time (i.e., mentally switching off) with psychological well-being and work engagement. They hypothesized that high job demands and low levels of psychological detachment predict poor well-being and low work engagement. They proposed that psychological detachment buffers the negative impact of high job demands on well-being and work engagement. A longitudinal study (12-month time lag) with 309 human service employees showed that high job demands predicted emotional exhaustion, psychosomatic complaints, and low work engagement over time. Psychological detachment from work during off-job time predicted emotional exhaustion and buffered the relation between job demands and an increase in psychosomatic complaints and between job demands and a decrease in work engagement. The findings of this study suggest that psychological detachment from work during off-job time is an important factor that helps to protect employee well-being and work engagement. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Burnout Patterns in Rehabilitation: Short-Term Changes in Job Conditions, Personal Resources, and Health.

This longitudinal study reports the patterning of the burnout symptoms and the changes in employees' job conditions, personal resources, and psychological health 4 months after a rehabilitation intervention. The data were gathered by means of questionnaires before and after a rehabilitation period. Four patterns were identified: not burned out (n = 55), exhausted and cynical (n = 36), burned out (n = 26), and low professional efficacy (n = 18). These patterns differed in terms of job resources, personal resources, and depression. There were both positive and negative changes detected in participants' psychological health and job resources at the follow-up. The study shows the importance of identifying different burnout patterns in order to focus rehabilitation activities more effectivel (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Life on the line: Job demands, perceived co-worker support for safety, and hazardous work events.

The present study of 334 United Kingdom trackside workers tested an interaction hypothesis. We hypothesized, drawing on the job demands-resources framework, that perceived support for safety (from senior managers, supervisors, and coworkers) as job resources would weaken the relationship between higher job demands and more frequent hazardous work events. Consistent with social impact theory, we predicted that perceived coworker support for safety would be particularly influential when trackside workers faced higher job demands. Moderated multiple regression showed that, of all three sources of perceived support for safety, perceived coworker support for safety was most important for keeping employees safe in the face of high job demands. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Time Management Behavior as a Moderator for the Job Demand-Control Interaction.

The interaction effects of time management, work demands, and autonomy on burnout were investigated in a survey study of 123 elementary teachers. A 3-way interaction between time management, work demands, and autonomy was hypothesized: The combination of high work demands and low autonomy was predicted to lead to burnout for teachers low in time management and not, or to a lesser extent, for those high in time management. This hypothesis is confirmed for emotional exhaustion, the most predictive dimension of teacher burnout, and partly confirmed for the personal accomplishment dimension. Generalizability to other contactual occupations is discussed. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Railing for Safety: Job Demands, Job Control, and Safety Citizenship Role Definition.

This study investigated job demands and job control as predictors of safety citizenship role definition, that is, employees' role orientation toward improving workplace safety. Data from a survey of 334 trackside workers were framed in the context of R. A. Karasek's (1979) job demands-control model. High job demands were negatively related to safety citizenship role definition, whereas high job control was positively related to this construct. Safety citizenship role definition of employees with high job control was buffered from the influence of high job demands, unlike that of employees with low job control, for whom high job demands were related to lower levels of the construct. Employees facing both high job demands and low job control were less likely than other employees to view improving safety as part of their role orientation. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Job stress in the Australian and international health and community services sector: A review of the literature.

We reviewed 25 international and 10 Australian studies published between 1999 and 2004 for evidence of individual and organizational impacts of stress in the health and community services (HCS) sector. Several HCS occupations showed high levels of distress compared to Australian population data. Results were consistent with the Job Demands-Resources model: High demands (e.g., workload, emotional) combined with low resources (e.g., control, rewards, support) were associated with adverse health (e.g., psychological, physical) and organizational impacts (e.g., reduced job satisfaction, sickness absence). Australian-specific issues included rural and remote work and the complex role of Aboriginal Health Workers. Strong associations between modifiable work factors and adverse outcomes provide a rationale for primary preventive policy development by occupational health and safety regulators and workers' compensation authorities. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test.

We refine and extend the job demands–resources model with theory regarding appraisal of stressors to account for inconsistencies in relationships between demands and engagement, and we test the revised theory using meta-analytic structural modeling. Results indicate support for the refined and updated theory. First, demands and burnout were positively associated, whereas resources and burnout were negatively associated. Second, whereas relationships among resources and engagement were consistently positive, relationships among demands and engagement were highly dependent on the nature of the demand. Demands that employees tend to appraise as hindrances were negatively associated with engagement, and demands that employees tend to appraise as challenges were positively associated with engagement. Implications for future research are discussed. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Work-Family Concerns of Norwegian Police Officers: Antecedents and Consequences.

This research examined (a) potential predictors of work-family conflict and marital partner concerns and (b) consequences of these 2 work-family measures on indicators of psychological and physical well-being. Data were collected, using self-report questionnaires, from 766 male and female police officers in Norway. Job demands and burnout components (exhaustion, cynicism) emerged as strong predictors of the 2 work-family measures. Work-family conflict was also found to have significant negative relationships with measures of psychological health but not physical health. (PsycINFO Database Record (c) 2010 APA, all rights reserved)