论图书馆的全面质量管理

论述了图书馆实行全面质量管理的概念、内容和实施方法，倡导以全面质量管理提高图书馆的服务质量，更好地为用户服务。     

图书馆全面质量管理评价体系构建研究

本文根据图书馆的服务理念、服务宗旨,探讨图书馆服务质量管理的模式在高校图书馆运用的必要性和可行性,并通过对国内外图书馆服务质量管理评价研究的文献回顾,提出对图书馆进行全面质量管理实施效果的评价。评价指标体系的建立对于推动图书馆实施全面质量管理的科学性、规范性具有重要的理论意义和实践意义。     

浅谈ISO9000系列标准与全面质量管理

了全面质量管理与ＩＳＯ９０００系列的共同点和区别，指出用ＩＳＯ９００系列标准代替全面质量管理或用全面质量管理排斥ＩＳＯ９０００系列标准都是错误的。应在推行全面质量管理的基础上进一步按标准要求去建立，完善企业的质量管理体系。     

浅谈档案的全面质量管理

阐述了档案工作全面质量管理的意义和目标，提出了加强全面质量管理的具体办法。     

论快速发展型高校图书馆建设

论述了快速发展型高校在图书馆建设方面所面临的机遇、存在的挑战，以及图书馆建设的一些思路和措施：作长远统筹规划，充分发挥发展型大学图书馆建设的后发优势；既重数量，又重质量，为高校扩规模、上档次之后的发展服务；对图书馆组织机构与管理理念进行创新；注意导入市场运作理念，加强图书馆对所在地区的社会服务功能。     

正确理解ISO9000系列标准与全面质量管理的关系

正确理解ＩＳＯ９０００系列标准与全面质量管理的关系●华北铝业有限公司孔祥鹏●自１９７８年我国的机械、纺织行业吸收国外的经验，较早地推行了全面质量管理之后，电子、化工、兵器、基建等行业也都陆续地推行了全面质量管理。至１９８０年，国家经委又颁发了《工业企...     

全面质量管理为何受到冷落？

全面质量管理为何受到冷落？尹柳营最近，有朋友向我诉说，他们企业从上到下的全面质量管理机构统统撤消。诉说中不无困惑。我对此更颇感意外。因为朋友所在的企业在全面质量管理方面是创造了享誉全国的成果和经验的。这一意外消息自然引发了我对全面质量管理的诸多思考。...     

论附盘文献管理的推陈出新

附盘文献是近年来出现的一种介于图书和电子出版物之间的新型文献，是图书馆文献资源中新的组成部分。有关部门应制定统一的标准以全面标升图书馆的管理和服务水平。     

关于ISO9000和全面质量管理TQM

近年来，取得ISO9000质量体系的认证注册，再一次成为国内贸易界和制造业质量管理的热点，大有取代已在国内推行多年的全面质量管理TQM的势头，ISO9000族标准能取代全面质量管理TQM吗？本文试从ISO9000族标准和全面质量管理TQM各自的特点，来分析此两者的共性和差异，提请人们注意，在取得ISO9000的认证注册的过程中，不要忽视全面质量管理TQM给公司和企业带来的实惠和作用。一、ISO9000旗标准和全面质量管理TQM分别是什么？ISO9000族标准是由国际标准化组织质量管理和质量保证技术委员会制定的适用于广泛的工业行业和经济部…     

高校图书馆人本因素的PDCA管理模式分析

在分析高等学校图书馆管理中人本因素的基础上,将质量管理理论的基本方法PDCA循环法引入到高校图书馆的管理模式中,并对其关键因素及实施方案进行了介绍和分析.通过对管理环节的人本因素的分析和探讨,提出了对图书馆管理和服务质量的改进和提高的方法和思路.     

Pragmatism, Adaptation, and Total Quality Management: Philosophy and Science in the Service of Managing Continuous Improvement

Today’s engineering managers who use total quality management (TQM) face the challenge of moving it from adoption to seamless incorporation into their organizations. Both the application and the theory of TQM can be advanced through an examination of the philosophy of pragmatism and the sciences of adaptation. Pragmatism provides a philosophy that establishes a theory for incorporating TQM into engineers’ management practice; it derives its epistemology from actual experience. In essence, pragmatism suggests that practical experience, such as that gained from the continuous improvement of and experimentation with TQM, provides the basis for successful organizational performance. The sciences of adaptation identify the characteristics of organizations that promote successful adaptation. They suggest that incremental adjustments to ongoing change are the keys to effective and successful growth. This paper explores both philosophy and science to identify actions and attitudes that can enable the success of TQM in an organization.     

Impact of Total Quality Management on Home-Buyer Satisfaction

Providing superior quality and keeping customers satisfied are rapidly becoming the ways construction companies differentiate themselves from competitors. Many companies are, however, frustrated in their efforts to improve quality and customer satisfaction through the implementation of total quality management (TQM). The primary objective of this study was to increase understanding of how TQM affects home-buyer satisfaction. For the first time an empirical study has confirmed that implementation of TQM is positively associated with home-buyer satisfaction. Supplier quality management has emerged as the most important factor in shaping home-buyer satisfaction, but it is the area in which home builders do not practice extensively.     

Community health centers and quality of care: a goal to provide effective health care to the community

The uniqueness of community health centers provides for a sound environment for total quality management (TQM). Structure, process, and outcome are valued equally under TQM. With strong management leadership and a framework for quality of care, community health care specialists (e.g., advanced practice nurses) can easily incorporate the TQM measurement criteria in their daily practice routines. By applying the principles of TQM, the community health center will advance toward its goal of enhancing the effectiveness of health care delivery to a community and its members in partnership with the community.     

Enhancing Total Quality Management by Partnering in Construction

Total quality management (TQM) has increasingly been introduced into the construction industry across many countries as an improvement strategy, but there are many barriers impeding its effectiveness in implementation. Many researchers pointed out that partnering can facilitate TQM application, yet the quintessential nature on the linkage between the two techniques is still not clear due to a lack of rigorous verifiable empirical evidence. With support of the data collected from a survey of the Chinese construction industry, together with a case study of the Three Gorges Dam Project, this study reveals the mechanism of how partnering, associated with incentives, can enhance the implementation of TQM into the construction industry. It is concluded that partnering can enhance TQM largely due to enhancing the links across the boundaries of organizations within a trust environment; and the impacts of incentives on TQM are through both aligning strong motivations to encourage participants using the established links efficiently and aligning the necessary financial resources for participants to directly assist the investment on improving TQM. Further studies should be conducted to build optimum links and alignments among all project participants to ensure intraorganizational TQM activities are congruent with the interorganizational interactions, which require future project organizations to change in order to fit this.     

Implementing Total Quality Management in Construction Firms

As building projects get larger and more complex, clients are also increasingly demanding higher standards for their delivery. Total quality management (TQM) has been recognized as a successful management philosophy in the manufacturing and service industries. TQM can likewise be embraced in the construction industry to help raise quality and productivity. Two case studies of construction companies showed how TQM can be successfully implemented in the construction industry. The benefits experienced include reduction in quality costs, better employee job satisfaction because they do not need to attend to defects and client complaints, recognition by clients, work carried out correctly right from the start, subcontractors with proper quality management systems, and closer relationships with subcontractors and suppliers. TQM performance measures were also reflected through top management commitment, customer involvement and satisfaction, employee involvement and empowerment, customer–supplier relationships, and process improvement and management. Finally, a framework for implementing TQM in construction is recommended.     

Empiricist Framework for TQM Implementation in Construction Companies

As a management philosophy, total quality management (TQM) is implemented differently in firms. This study investigates the implementation level and the types of TQM practices adopted in construction companies. Eight elements had been identified from both organizational-/management- and construction-related studies to represent the TQM spirit. These elements are top management leadership, customer management, people management, supplier management, quality information management, process management, organizational learning, and continual improvement. A questionnaire survey was conducted to solicit the implementation level of the identified TQM elements. The survey findings indicate that customer, process management, and top management leadership were implemented at a higher level than the remaining elements with quality information management implemented at the lowest level. Important practices that constitute each element were also identified. Based on the findings, we propose a TQM implementation framework for construction companies.     

对TQM的再思考

从传统质量理念、人、管理模式三方面分析了障碍ＴＱＭ健康发展的因素,提出了企业ＴＱＭ亟待解决的难题及解决方法。     

Survey of TQM in Construction Industry in Upper Midwest

The acceptance of total quality management (TQM) within the construction industry is an issue that is difficult to quantify. A survey of construction firms in the upper Midwestern United States was conducted in order to quantify the application and use of the TQM philosophy. A questionnaire was developed and mailed to 1,500 construction firms in the Midwest who are involved in various types of construction activities (general contracting, road and highway construction, subcontracting, homebuilding, electrical and mechanical contracting, etc.). The results of the survey indicate that there are substantial economic benefits that can be attained through the implementation of TQM techniques. However, there are several key educational and operational issues that must be addressed prior to, and after, implementing a TQM program.     

冶金中间工序厂TQM的发展回顾与启示

以武钢烧结厂为对象,分析了冶金中间工序厂ＴＱＭ（ 全面质量管理） 的进步,并提出了为强化中间工序的ＴＱＭ ,提高技术经济指标在管理方面的对象。     

质量体系认证与全面质量管理(TQM)

通过分析ISO90 0 0系列标准与TQM的异同点 ,探讨质量体系认证与TQM之间的关系 ,为提高我国企业的质量管理水平寻求一个“ISO90 0 0 +TQM”的发展方向。