Factors influencing clients in the selection of offshore software outsourcing vendors: An exploratory study using a systematic literature review

Context

Offshore software development outsourcing is a modern business strategy for developing high quality software at low cost.

Objective

The objective of this research paper is to identify and analyse factors that are important in terms of the competitiveness of vendor organisations in attracting outsourcing projects.

Method

We performed a systematic literature review (SLR) by applying our customised search strings which were derived from our research questions. We performed all the SLR steps, such as the protocol development, initial selection, final selection, quality assessment, data extraction and data synthesis.

Results

We have identified factors such as cost-saving, skilled human resource, appropriate infrastructure, quality of product and services, efficient outsourcing relationships management, and an organisation's track record of successful projects which are generally considered important by the outsourcing clients. Our results indicate that appropriate infrastructure, cost-saving, and skilled human resource are common in three continents, namely Asia, North America and Europe. We identified appropriate infrastructure, cost-saving, and quality of products and services as being common in three types of organisations (small, medium and large). We have also identified four factors-appropriate infrastructure, cost-saving, quality of products and services, and skilled human resource as being common in the two decades (1990-1999 and 2000-mid 2008).

Conclusions

Cost-saving should not be considered as the driving factor in the selection process of software development outsourcing vendors. Vendors should rather address other factors in order to compete in the OSDO business, such as skilled human resource, appropriate infrastructure and quality of products and services.     

The agile requirements refinery: Applying SCRUM principles to software product management

Context

Although agile software development methods such as SCRUM and DSDM are gaining popularity, the consequences of applying agile principles to software product management have received little attention until now.

Objective

In this paper, this gap is filled by the introduction of a method for the application of SCRUM principles to software product management.

Method

A case study research approach is employed to describe and evaluate this method.

Results

This has resulted in the ‘agile requirements refinery’, an extension to the SCRUM process that enables product managers to cope with complex requirements in an agile development environment. A case study is presented to illustrate how agile methods can be applied to software product management.

Conclusions

The experiences of the case study company are provided as a set of lessons learned that will help others to apply agile principles to their software product management process.     

Applying agglomerative hierarchical clustering algorithms to component identification for legacy systems

Context

Component identification, the process of evolving legacy system into finely organized component-based software systems, is a critical part of software reengineering. Currently, many component identification approaches have been developed based on agglomerative hierarchical clustering algorithms. However, there is a lack of thorough investigation on which algorithm is appropriate for component identification.

Objective

This paper focuses on analyzing agglomerative hierarchical clustering algorithms in software reengineering, and then identifying their respective strengths and weaknesses in order to apply them effectively for future practical applications.

Method

A series of experiments were conducted for 18 clustering strategies combined according to various similarity measures, weighting schemes and linkage methods. Eleven subject systems with different application domains and source code sizes were used in the experiments. The component identification results are evaluated by the proposed size, coupling and cohesion criteria.

Results

The experimental results suggested that the employed similarity measures, weighting schemes and linkage methods can have various effects on component identification results with respect to the proposed size, coupling and cohesion criteria, so the hierarchical clustering algorithms produced quite different clustering results.

Conclusions

According to the experimental results, it can be concluded that it is difficult to produce perfectly satisfactory results for a given clustering algorithm. Nevertheless, these algorithms demonstrated varied capabilities to identify components with respect to the proposed size, coupling and cohesion criteria.     

The value of software sizing

Context

One of the difficulties faced by software development Project Managers is estimating the cost and schedule for new projects. Previous industry surveys have concluded that software size and cost estimation is a significant technical area of concern. In order to estimate cost and schedule it is important to have a good understanding of the size of the software product to be developed. There are a number of techniques used to derive software size, with function points being amongst the most documented.

Objective

In this paper we explore the utility of function point software sizing techniques when applied to two levels of software requirements documentation in a commercial software development organisation. The goal of the research is to appraise the value (cost/benefit) which functional sizing techniques can bring to the project planning and management of software projects within a small-to-medium sized software development enterprise (SME).

Method

Functional counts were made at the bid and detailed functional specification stages for each of five commercial projects used in the research. Three variants of the NESMA method were used to determine these function counts. Through a structured interview session, feedback on the sizing results was obtained to evaluate its feasibility and potential future contribution to the company.

Results

The results of our research suggest there is value in performing size estimates at two appropriate stages in the software development lifecycle, with simplified methods providing the optimal return on effort expended.

Conclusion

The ‘Estimated NESMA’ is the most appropriate tool for use in size estimation for the company studied. The use of software sizing provides a valuable contribution which would augment, but not replace, the company’s existing cost estimation approach.     

Beyond the customer: Opening the agile systems development process

Context

A particular strength of agile systems development approaches is that they encourage a move away from ‘introverted’ development, involving the customer in all areas of development, leading to more innovative and hence more valuable information system. However, a move toward open innovation requires a focus that goes beyond a single customer representative, involving a broader range of stakeholders, both inside and outside the organisation in a continuous, systematic way.

Objective

This paper provides an in-depth discussion of the applicability and implications of open innovation in an agile environment.

Method

We draw on two illustrative cases from industry.

Results

We highlight some distinct problems that arose when two project teams tried to combine agile and open innovation principles. For example, openness is often compromised by a perceived competitive element and lack of transparency between business units. In addition, minimal documentation often reduce effective knowledge transfer while the use of short iterations, stand-up meetings and presence of on-site customer reduce the amount of time for sharing ideas outside the team.

Conclusion

A clear understanding of the inter- and intra-organisational applicability and implications of open innovation in agile systems development is required to address key challenges for research and practice.     

Pattern-based framework for modularized software development and evolution robustness

Context

Software development is now facing much more challenges than ever before due to the intrinsic high complexity and the increasing demands of the quick-service-ready paradigm.

Objective

As the developers are now called for more quality software systems from the industries, there is insufficient guidance from the methodologies and standards of software engineering that can provide assistance to the rapid development of qualified business software.

Method

In this work, we discuss the advantages of the pattern-based software development. We verify the benefits using a pattern-based software framework called OS2F, and a corresponding system design architecture that is intended for the rapid development of web applications.

Results

The objective of the framework/architecture is that, through software patterns, developers should be able to separate the work of system development from the business rules so as to reduce the problems caused by a developer’s lack of business experiences.

Conclusion

Through a suitable pattern-based software framework, the quality of the product can thus be enhanced, software development time and cost decreased, and software evolution robustness improved.     

Development of a method for evaluating accessibility of medical equipment for patients with disabilities

Objective

The purpose of this study was to develop a method for evaluating accessibility of medical equipment for patients with disabilities.

Methods

The researchers reviewed videotapes of patient-participants with various physical and sensory disabilities using different types of medical equipment. For each of 11 videotapes, four observers independently identified and documented access and safety barriers, such as physical, sensory, cognitive, and environmental barriers. Inter-observer variability for identifying barrier presence was assessed with kappa statistics for pairs of observers.

Results

A list of 10 access and safety barriers was developed through an iterative consensus process, which identified design features of medical equipment that presented difficulties for participants with disabilities. The list is useful for identifying and categorizing accessibility problems found in equipment. While reliability of barrier identification was substantial or moderate for some barriers, reconciliation of barrier events identified by multiple video observers is recommended for optimal results.     

Assessing PSP effect in training disciplined software development: A Plan-Track-Review model

Context

In training disciplined software development, the PSP is said to result in such effect as increased estimation accuracy, better software quality, earlier defect detection, and improved productivity. But a systematic mechanism that can be easily adopted to assess and interpret PSP effect is scarce within the existing literature.

Objective

The purpose of this study is to explore the possibility of devising a feasible assessment model that ties up critical software engineering values with the pertinent PSP metrics.

Method

A systematic review of the literature was conducted to establish such an assessment model (we called a Plan-Track-Review model). Both mean and median approaches along with a set of simplified procedures were used to assess the commonly accepted PSP training effects. A set of statistical analyses further followed to increase understanding of the relationships among the PSP metrics and to help interpret the application results.

Results

Based on the results of this study, PSP training effect on the controllability, manageability, and reliability of a software engineer is quite positive and largely consistent with the literature. However, its effect on one’s predictability on project in general (and on project size in particular) is not implied as said in the literature. As for one’s overall project efficiency, our results show a moderate improvement. Our initial finding also suggests that a prior stage PSP effect could have an impact on later stage training outcomes.

Conclusion

It is concluded that this Plan-Track-Review model with the associated framework can be used to assess PSP effect regarding a disciplined software development. The generated summary report serves to provide useful feedback for both PSP instructors and students based on internal as well as external standards.     

A unit test approach for database schema evolution

Context

The constant changes in today’s business requirements demand continuous database revisions. Hence, database structures, not unlike software applications, deteriorate during their lifespan and thus require refactoring in order to achieve a longer life span. Although unit tests support changes to application programs and refactoring, there is currently a lack of testing strategies for database schema evolution.

Objective

This work examines the challenges for database schema evolution and explores the possibility of using various testing strategies to assist with schema evolution. Specifically, the work proposes a novel unit test approach for the application code that accesses databases with the objective of proactively evaluating the code against the altered database.

Method

The approach was validated through the implementation of a testing framework in conjunction with a sample application and a relatively simple database schema. Although the database schema in this study was simple, it was nevertheless able to demonstrate the advantages of the proposed approach.

Results

After changes in the database schema, the proposed approach found all SELECT statements as well as the majority of other statements requiring modifications in the application code. Due to its efficiency with SELECT statements, the proposed approach is expected to be more successful with database warehouse applications where SELECT statements are dominant.

Conclusion

The unit test approach that accesses databases has proven to be successful in evaluating the application code against the evolved database. In particular, the approach is simple and straightforward to implement, which makes it easily adoptable in practice.