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1.
A novel approach for process mining based on event types   总被引:2,自引:0,他引:2  
Despite the omnipresence of event logs in transactional information systems (cf. WFM, ERP, CRM, SCM, and B2B systems), historic information is rarely used to analyze the underlying processes. Process mining aims at improving this by providing techniques and tools for discovering process, control, data, organizational, and social structures from event logs, i.e., the basic idea of process mining is to diagnose business processes by mining event logs for knowledge. Given its potential and challenges it is no surprise that recently process mining has become a vivid research area. In this paper, a novel approach for process mining based on two event types, i.e., START and COMPLETE, is proposed. Information about the start and completion of tasks can be used to explicitly detect parallelism. The algorithm presented in this paper overcomes some of the limitations of existing algorithms such as the α-algorithm (e.g., short-loops) and therefore enhances the applicability of process mining.
Jiaguang SunEmail:
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2.
Modern business process management expands to cover the partner organisations’ business processes across organisational boundaries, and thereby supports organisations to coordinate the flow of information among organisations and link their business processes. With collaborative business processes, organisations can create dynamic and flexible collaborations to synergically adapt to the changing conditions, and stay competitive in the global market. Due to its significant potential and value, collaborative business processes are now turning to be an important issue of contemporary business process management, and attracts lots of attention and efforts from both academic and industry sides. In this paper, we review the development of B2B collaboration and collaborative business processes, provide an overview of related issues in managing collaborative business processes, and discuss some emerging technologies and their relationships to collaborative business processes. Finally, we introduce the papers that are published in this special issue.
Xiaohui Zhao (Corresponding author)Email:
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3.
Many companies have adopted Process-aware Information Systems (PAIS) to support their business processes in some form. On the one hand these systems typically log events (e.g., in transaction logs or audit trails) related to the actual business process executions. On the other hand explicit process models describing how the business process should (or is expected to) be executed are frequently available. Together with the data recorded in the log, this situation raises the interesting question “Do the model and the log conform to each other?”. Conformance checking, also referred to as conformance analysis, aims at the detection of inconsistencies between a process model and its corresponding execution log, and their quantification by the formation of metrics. This paper proposes an incremental approach to check the conformance of a process model and an event log. First of all, the fitness between the log and the model is measured (i.e., “Does the observed process comply with the control flow specified by the process model?”). Second, the appropriateness of the model can be analyzed with respect to the log (i.e., “Does the model describe the observed process in a suitable way?”). Appropriateness can be evaluated from both a structural and a behavioral perspective. To operationalize the ideas presented in this paper a Conformance Checker has been implemented within the ProM framework, and it has been evaluated using artificial and real-life event logs.  相似文献   

4.
Businesses need to continuously focus on change and innovation in order to survive in dynamic environments. The ability of an organization to deploy appropriate business processes requires that the fit between business processes and systems that support the management of these processes is continuously maintained and evolved. Acquisition and use of the knowledge about the context in which business processes are defined, modified, and implemented can help maintain this fit. We identify requirements for a business process management system (BPMS) capable of managing contextual knowledge. Based on these requirements, we have enhanced KOPeR, a knowledge-based system for business process improvement, with an explanation facility that can acquire and maintain knowledge about the context behind process definitions and design choices. A case study that illustrates the functionalities of this system which is designed to improve the fit between business processes and BPMS is presented.
Peng XuEmail:
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5.
Collaboration and coordination between organizations are necessary in today’s business environment, and are enabled by inter-organizational processes. Many approaches for the construction of such processes have been proposed in recent years. However, due to the lack of standard terminology it is hard to evaluate and select a solution that fits a specific business scenario. The paper proposes a conceptual model which depicts the nature of interaction between organizations through business processes under specific business requirements that emphasize the privacy and autonomy of the participating organizations. The model is generic, and relies on the generic process model (GPM) framework and on Bunge’s ontology. Being generic and theory-based, we propose to use the model as a basis for comparing and evaluating design and implementation-level approaches for inter-organizational processes. We demonstrate the evaluation procedure by applying it to three existing approaches.
Pnina SofferEmail:

Johny Ghattas   is currently a PhD student in the Management Information Systems department in the University of Haifa in Israel. He has an M.Sc. in Telecommunication Engineering from the University of Valladolid in Spain, and an MBA from the Edinburgh Business College. In his professional life, Johny specializes in business process management, requirement engineering, and enterprise architecture design and implementation. His current research deals with the establishment of a business process learning framework. Pnina Soffer   is a lecturer in the Management Information Systems department in the University of Haifa in Israel. She received her Ph.D. from the Technion—Israel Institute of Technology in 2002. In her Ph.D. thesis she developed a requirement-driven approach to the alignment of enterprise processes and an ERP system. Pnina also has industrial experience as a production engineer and as an ERP consultant. Her current research areas are formal methods for business process modeling, conceptual modeling, and requirements engineering.  相似文献   

6.
A key consideration during investment decision making is the overall business value potential of an information technology (IT) solution. The complexity of the contemporary IT landscape is increasing. As information systems and technologies become more advanced and interconnected, they often impact multiple business processes in the organization. This in turn increases the complexity of IT investment decisions. This paper describes a decision framework for considering investments in information technologies that impact multiple business processes in the organization. The decision framework is illustrated via a case study of a small business that invested in mobile and wireless computing. The microcosm of the small business serves to illustrate some aspects of the business value derived from information technology investments that are often challenging to isolate in more complex organizational environments. The decision framework can support managers to analyze the overall business value returns arising from the ‘ripple effect’ of an IT investment on core and ancillary business processes. In the decision framework, the business value ripple effect is analyzed via a vertical dimension that emanates from core business processes to ancillary processes, and a horizontal dimension that extends over time.
Rens ScheepersEmail:
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7.
This research develops a framework for organizational value creation from agile IT applications. Based on the four themes in the business value research—business process perspective, complementarities, application level of analysis, and extent of use—three antecedents (organizational fit, process assimilation, and network adoption) are identified as pre-requisites for realizing the value of agile supply chain applications. Advanced planning and scheduling (APS) systems are used as examples, and two case studies for their implementation in the electronics and consumer goods industry are reported to support the propositions. The theories of diffusion of innovation, complementarities, network externalities, and technology structuration are applied to develop the propositions for fit, assimilation, and network effects. Information sharing and industry clockspeed are identified as the moderating factors in the proposed model. The framework has both managerial and research relevance. The research guides managers regarding ways to more fully realize the value of agile applications and forms a basis for future research on the business value of IT applications.
David J. ClossEmail:
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8.
Discovering Social Networks from Event Logs   总被引:5,自引:0,他引:5  
Process mining techniques allow for the discovery of knowledge based on so-called “event logs”, i.e., a log recording the execution of activities in some business process. Many information systems provide such logs, e.g., most WFM, ERP, CRM, SCM, and B2B systems record transactions in a systematic way. Process mining techniques typically focus on performance and control-flow issues. However, event logs typically also log the performer, e.g., the person initiating or completing some activity. This paper focuses on mining social networks using this information. For example, it is possible to build a social network based on the hand-over of work from one performer to the next. By combining concepts from workflow management and social network analysis, it is possible to discover and analyze social networks. This paper defines metrics, presents a tool, and applies these to a real event log within the setting of a large Dutch organization.  相似文献   

9.
Organizations considering the adoption of the web services framework for their Information Technology (IT) applications are confronted with a period of technological ferment, as standards for supporting non-trivial business process functionality are not yet in place. Evolving standardization poses challenges in the form of inter-temporal dependencies as organizations’ conformance to the standards that emerge in the future is contingent on their current design choices that need to be made ex-ante without complete information of how standards will evolve. At the same time, there are significant early-mover benefits to be gained by executing an IT strategy using web services as a cornerstone. This paper draws upon coordination theory to develop a conceptual framework outlining three approaches for organizations to deal with changing standardization regimes: (a) The dependencies across components, conforming to different standardization regimes, are continually bridged through intermediary services (e.g., using a protocol adapter that translates to an unanticipated emergent standard), (b) The dependencies across components are minimized through loose coupling so that standardization regime changes for any component have a minimal impact on other components (e.g., encapsulating the functionality susceptible to design change into a module with abstract interfaces), and (c) The impacted components are rapidly reconfigurable as and when standardization regime changes (e.g., by building in “extension” features into applications). The risk for organizations investing in web services can be further managed by mechanisms such as organization’s attention to signals from the periphery, undertaking low-risk experiments to learn in different areas, and bricolage-like improvisations of their legacy components at hand.
Sanjay GosainEmail:
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10.
Among business enterprises, keen competition is accelerating the introduction of Supply Chain Management (SCM). SCM entails the utilization of cutting-edge information technology in elaborately designing, managing and integrating supply chain processes so that participating companies’ processes are interoperational at the global level. Recently, new Business Process Management (BPM) technology has attracted much attention as an indispensable tool for managing the supply chain synthetically and systematically. This next-generation technology, a great advance on existing BPM systems, can greatly enhance overall process efficiency in run-time. The critical path(s) in a process, and the slack time of each task, being the typical determiners of supply chain process efficiency, are the basis of a method, proposed in this paper, of efficiently executing global supply chain processes. The proposed method acts as a dispatching rule that can guide prioritization of the tasks in order to improve the run-time efficiency of supply chain processes. We provide several simulated results to demonstrate the effectiveness of our method, propose a web-service-based system architecture for the communication of the run-time data of tasks among processes in heterogeneous environments, and present a prototype of the system implemented.
Hyerim BaeEmail:

Seung-Hyun Rhe   is a researcher in the Department of Industrial Engineering at Seoul National University. Before becoming a researcher, he had been with Handysoft Corporation, an international business process management (BPM) vendor located in Korea, for two and a half years. In Handysoft, he was responsible for designing its client companies’ processes, integrating their legacy systems and developing a software product. Now, he is interested in business process design, e-marketplace design using web service technology and industry redesign by IT. His current research activities include the improvement of BPM using theory of constraints and the development of personalized content service on the internet.   相似文献   

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