Privacy,trust and control: Which relationships with online self-disclosure?

A number of studies have examined the relationship between privacy concerns, perceived control over information, trust and online self-disclosure, highlighting different points of view to understand this connection. This paper intends to compare these different models of explanation for self-disclosure behaviors in online social networks. Three different hypotheses are verified, using mediation and moderation analyses. The results allow underling the effect of the interaction between privacy concerns and trust on online self-disclosure, along with the absence of a direct influence of privacy concerns on disclosure itself. The results suggest practical implications for online social network providers, most of all with regard to privacy policies in online environments.     

Revealing only the superficial me: Exploring categorical self-disclosure online

Despite previous research demonstrating that online self-disclosure occurs in an accelerated manner compared to offline interactions, little is known about the content of online disclosures. This study highlights a number of issues that arise when exploring the self-disclosure of different types of personal information in initial general online communications. Forty-eight students and 48 non-students completed a purpose-developed attitude towards online relationship formation questionnaire and Magno’s (2009) self-disclosure for beliefs, relationships, personal matters, interests and intimate feelings questionnaire. Findings suggest that people are more likely to self-disclose information online the more positive is their attitude towards forming relationships online. Moreover, this self-disclosure initially occurs only for superficial self-information relating to personal matters and interests, implying that it is the quantity of online exchanges that is enhanced rather than the quality thereof. These findings raise a number of issues relating to type of self-information disclosed online, as well as intent, Internet arena, social identity, privacy, trust, and general methodological issues that would benefit from further experimental exploration. Implications of the findings for future research to explore categorical self-disclosure online within an existing theoretical framework of self-categorisation and self-identity theory as well as the self-memory-system model of autobiographical memory are discussed.     

Social media and online health services: A health empowerment perspective to online health information

This study investigates how differences in the use of online health information and social media affect the use of online health services. We attempt to predict the extent to which the use of social media and online health information prompt individuals to use online health services. We draw upon a combination of sociology and communication studies and integrate relational maintenance assumptions regarding the quality of online social relationships to promote the importance of health empowerment factors–socio-demographic characteristics, internet attitudes and health status models to predict the likelihood of using online health services. The study’s sample consists of 1406 individuals using the Internet, including 633 individuals using the Internet and social media to look for health information. The study’s results provide evidence that (a) online health information empowers most of the examined individuals to use online health services; (b) among all social media only those that offer consulting have a significant effect on the likelihood of using online health services. The implications of these findings support that a conceptual integration of CMC and social media use theories along with health empowerment assumptions, is a promising theoretical framework to test the effectiveness of social media use in prompting use of online health services. The practical applications for health management are highlighted as well. Finding practical and affordable ways to support the use of social media and encourage access to online health information and use of online health services could improve health literacy and self-management of health at the individual level and increase the efficiency in the provision of health services at the institutional level.     

Is online trust and trust in social institutions associated with online disclosure of identifiable information online?

This study investigated the association between trust in individuals, social institutions and online trust on the disclosure of personal identifiable information online. Using the Internet attributes approach that argues that some structural characteristics of the Internet such as lack of social cues and controllability are conducive to a disinhibitive behavior it was expected that face to face trust and online trust will not be associated. In addition, it was expected that from the three components of trust, online trust only will be associated with the disclosure of identifiable personal information online. A secondary analysis of the 2009 Pew and American Life of Internet users (n = 1698) survey was conducted. In contrast with the Internet attribute approach the effect of trust in individuals and institutions was indirectly associated with the disclosure of identifiable information online. Trust in individuals and institutions were found to be associated with online trust. However, online trust only, was found to be associated with the disclosure of personal identifiable information. While trust online encourages the disclosure of identifiable information, perception of privacy risks predicted refraining from posting identifiable information online. The results show a complex picture of the association of offline and online characteristics on online behavior.     

Celebrity's self-disclosure on Twitter and parasocial relationships: A mediating role of social presence

This study investigated how celebrities' self-disclosure on personal social media accounts, particularly Twitter, affects fans' perceptions. An online survey was utilized among a sample of 429 celebrity followers on Twitter. Results demonstrated that celebrities' professional self-disclosure (e.g., sharing their work-related life), personal self-disclosure (e.g., sharing their personal life such as friends and family), and fans' retweeting behavior, enhanced fans’ feeling of social presence, thereby positively affecting parasocial interaction with celebrities. Further, the study found that the effects of self-disclosure and retweeting on parasocial interaction were mediated by social presence. Implications and future research directions are provided.     

Adolescents' privacy concerns and information disclosure online: The role of parents and the Internet

This study investigated the role of parents and the Internet in adolescents' online privacy concerns and information disclosing behaviors. Specifically, instructive and restrictive parental mediation, adolescents' self-disclosure to parents about their Internet experiences, time spent on the Internet, and participation in online communication activities were examined as factors that may impact adolescents' concerns about online privacy, willingness to disclose personally identifiable information, and actual disclosure of personal information online. A survey conducted in Singapore with 746 adolescents aged 12–18 revealed that instructive parental mediation based on parent-adolescent communication was more effective than restrictive parental mediation based on rule-making and controlling in reducing information disclosure among adolescents. Adolescents' self-disclosure to parents about their Internet experiences was found to be positively associated with their privacy concerns but did not foster privacy protection behaviors. While online chatting had a positive relationship with privacy concerns, excessive use of the Internet and frequent participation in social networking and online gaming resulted in increased information disclosure.     

Cultural Effects on Use of Online Social Media for Health-Related Information Acquisition and Sharing in Taiwan

The aims of this study were to use the technology acceptance model to examine how the cultural characteristics of social media users in Taiwan affect their use of social media for acquiring and sharing health-related information and to examine how their use of online social media benefits their social relationships and health self-efficacy. The research model in this quantitative cross-sectional study was tested with data collected from 321 active Facebook users in Taiwan. All three cultural characteristics/dimensions considered in the research model (masculinity, collectivism, and uncertainty avoidance) significantly affected the perceived usefulness and the perceived ease of using the online social media platform. However, masculinity had a significant positive effect on perceived usefulness but not on perceived ease of use. These results imply that technology tools for people in high masculinity cultures should be designed to maximize the effectiveness of the technology for achieving goals rather than to maximize the ease of using the technology. On the other hand, the use of online social media for acquiring and sharing health-related information significantly affected the social relationships of users but not their health self-efficacy. The results of this study imply that participants in online communities share health-related information not only to enhance their health but also to form strong social connections. This study proposes a new construct of technology acceptance, acquisition, and sharing of health-related information and investigates its effects on social relationships and health self-efficacy.     

Trusting expert- versus user-generated ratings online: The role of information volume,valence, and consumer characteristics

The warranting principle, signaling theory, and theories of informational social influence suggest conditions when either user-generated information, or information originating from traditional experts, might be privileged online. A random sample of 1207 U.S.-based adults with Internet access completed an experiment that manipulated the source, volume, and valence of online movie ratings in order to test predictions derived from these perspectives. Results indicated that ratings volume is positively associated with trust of, reliance on, and confidence in user-generated content, as well as the congruence between one’s own and others’ opinions; that ratings source and volume interact to impact credibility perceptions, reliance on user-generated information, and opinion congruence, such that people tend to favor experts when there is low information volume, but favor user-generated information under conditions of high information volume; and that people’s opinions and behavioral intentions converge with the online ratings information to which they are exposed. In addition, these effects apply more strongly to people more conversant with user-generated content. Results indicate important theoretical extensions by demonstrating that social information online may be filtered through signals indicating its veracity, which may not apply equally to all social media users.     

Computer-Mediated Relationship Development: A Cross-Cultural Comparison

This study extends prior scholarship on the role of self-disclosure in relationship development on the Internet in three different cultures: Korea, Japan, and the United States. The duration of the online relationship was considered as well as the two typical dimensions (i.e., breadth and depth) of self-disclosure. The results suggest some cross-cultural differences and similarities in the associations between self-disclosure and relationship qualities. For Americans, Japanese, and Koreans, self-disclosure was directly associated with online relationship development. However, the relationship between self-disclosure and trust was positive only for Americans.     

Social anxiety,attributes of online communication and self-disclosure across private and public Facebook communication

This study expands on the ‘internet-attribute-perception’ model that explains how online attributes (i.e. reduced cues and controllability) and the disinhibition effect mediate the relationship between personal characteristics and online self-disclosure. The current study tested this model for two distinct modes of Facebook communication: private and public, focussing on the personal characteristic of social anxiety. Using path analysis on a sample of 306 participants (Mean age = 20.52 years, SD = 1.45, 65.69% female), the model was partially replicated showing support in private but not public modes of Facebook communication. Although there was a positive relationship between social anxiety and the perceived value of the online attributes in public Facebook communication, this did not lead to the disinhibition effect. The study discusses potential differences between these two ways of communication but highlights that more private ways of online communication may be vital for socially anxious individuals in terms of relational development.     

See you,see me: Teenagers’ self-disclosure and regret of posting on social network site

Self-disclosure is popular on social network site (SNS). However, teenagers’ self-disclosure behavior and their regret of posting, a negative emotional experience, have been seldom studied. Using data from a nationally representative survey, this study tries to investigate teenagers’ self-disclosure and regret of posting on SNS. We further examine how demographic variables, SNS use, different types of “friends”, trust, and privacy control behavior relate to self-disclosure and regret of posting. We find that though teenagers reveal moderately high level of personal information on SNS, they do not disclose all types of personal information equally. Results also show that male and older teens disclose more personal information. Frequent SNS use, large SNS network size, and having strangers in SNS friend list increase both self-disclosure and posting regret. Setting SNS profile private is related to lower level of self-disclosure. Implications for privacy design of SNS are discussed.     

A study of the roles of trusts and risks in information-oriented online legal services using an integrated model

This study examined the effect of the four constructs – trust in online media, trust in online services, perceived risk with online media, and perceived risk with online services – on the use of information-oriented online legal services. Using past theories on adoption studies, a three-level framework was developed. This framework helped to formulate a new research model. A quantitative survey was conducted to identify the important factors affecting the intention of customers to adopt information-oriented online legal services in Hong Kong. Findings indicated that there is a hierarchical relationship among the four constructs. Perceived usefulness was the most important belief that drove people to adopt the online services. Perceived risk and trust were less important at present, probably because online legal services are still somewhat immature and mainly focus on less risky areas, such as information dissemination and marketing.     

Online News Production in Flanders: How Flemish Online Journalists Perceive and Explore the Internet''s Potential

This study proposes and tests a model of online information disclosure to commercial Web sites, which is an important component of e-commerce. Based on social exchange theory and research on self-disclosure in interpersonal contexts, the model emphasizes the role of trust and past online behavior in the disclosure of personal information to a commercial Web site created for this study. Data collected to test the model confirmed all predicted paths. A second aim of this exploratory research was to examine the nature and quality of online disclosure. Data show differences in online information disclosure depending on the characteristics of Internet users and the type of information requested from commercial Web sites.     

The impact of uncertainty avoidance, social norms and innovativeness on trust and ease of use in electronic customer relationship management

Social and individual factors and their relationships to trust in electronic customer relationship management (eCRM) are important topics for e-commerce designers and information systems researchers. In spite of several previous studies of online trust and consumer behavior, none has adequately examined the influences of social and individual factors on online trust in eCRM. In this paper, the relationships among uncertainty avoidance, social norms, personal innovativeness in IT, and multidimensions of online trust (integrity, benevolence, and ability) as well as perceived ease of use (PEOU) are tested, based on a PLS analysis with 209 student samples. Social norms influence all three dimensions of online trust, while uncertainty avoidance affects only the benevolence and ability dimensions. Personal innovativeness in IT affects PEOU, and PEOU influences all three dimensions of online trust. Theoretical and practical implications of these findings beneficial to our understanding of customer relationships in the electronic marketplace are discussed in the paper.     

Reality Television as a Model for Online Behavior: Blogging, Photo, and Video Sharing

This research explores traditional mass media as an antecedent to nondirected self-disclosure online. New Internet-based tools allow users to communicate with global audiences, and to make intimate personal information available to this audience. At the same time, a culture that rewards the public performance of private thoughts and emotions is increasingly evident in "reality" television (RTV) programming. This study used survey data to examine RTV consumption, authoritarianism, and users' offline social context as potential antecedents for nondirected self-disclosure via blogs, online photo sharing, and online video sharing. RTV consumption correlated with blogging and video sharing, but not photo sharing. Social support network size was a significant correlate of photo sharing, indicating that photo sharing may be a more relational activity.     

Examining knowledge contribution from the perspective of an online identity in blogging communities

Knowledge contribution is one of the essential factors behind the success of blogging communities (BCs). This research studies knowledge contribution behavior in a BC from the perspective of knowledge contributors and their characteristics using the lens of social identity theory. Social identity theory asserts that individuals are fundamentally motivated to present or communicate their identities in everyday social life through behavior. A similar line of reasoning can be used to argue that members of a BC would also be motivated to communicate their online identities through their behavior, that is, through knowledge contribution in the BC. Specifically, this study conceptualized the online identity and examined the effects of its personal (online kindness, online social skills, and online creativity) and social aspects (BC involvement) on knowledge contribution. The data was collected using an online survey from the members of Cyworld, a popular BC in South Korea and a few other countries (members from South Korea were included in this study). The results indicate that both the personal and social aspects of online identity and their interactions significantly influenced knowledge contribution. Based on the findings, this study offers suggestions to organizers of BCs to enhance the knowledge contribution from their members.     

The mediator role of self-disclosure and moderator roles of gender and social anxiety in the relationship between Chinese adolescents’ online communication and their real-world social relationships

Based on theory and previous research, we examined relationships among gender, social anxiety, self-disclosure, quality of real-world friendships and online communication by Chinese adolescent Internet users. Results indicated that online communication and self-disclosure are not related to quality of friendship, and online communication is positively related to self-disclosure. For adolescent boys and adolescents with high social anxiety, online communication can explain more variance in users’ self-disclosure, indicating that gender and social anxiety moderate the relationship between online communication and online self-disclosure.     

Proposing the online community self-disclosure model: the case of working professionals in France and the U.K. who use online communities

The global use of online communities has exploded to involve hundreds of millions of users. Despite the tremendous social impact and business opportunities afforded by these communities, little information systems (IS) research has addressed them – especially in a cross-cultural context. Our research proposes an online community self-disclosure model, tested in a cross-cultural setting using data provided by French and British working professionals. Our model is based on social exchange theory (SET) and social penetration theory (SPT), as well as on cross-cultural theory related to individualism-collectivism. SET explains that individuals engage in relationships when the perceived costs associated with the relationship are less than the expected benefits. SPT extends SET to explain that individuals participate in self-disclosure to foster relationships – reciprocation is the primary benefit of self-disclosure, whereas risk is the foundational cost of self-disclosure. Our study established several important findings: positive social influence to use an online community increases online community self-disclosure; reciprocity increases self-disclosure; online community trust increases self-disclosure; and privacy risk beliefs decrease self-disclosure. Meanwhile, a tendency toward collectivism increases self-disclosure. We further found that French participants had higher scores on horizontal individualism than British participants. Several other findings and their implications for practice are also discussed.     

Social media and mental health in democracy movement in Hong Kong: A population-based study

Social media use has proliferated in the past ten years and studies are beginning to investigate the associations of social media use with political movements and mental health. This study extends this literature by testing a novel hypothesis that social resource loss on social media (e.g., “unfriending”) may be associated with increased symptoms of depression and anxiety in social upheaval. A population-based sample of 1,208 Chinese Hong Kong citizens (mean age = 46.89; 52.4% female) was recruited by random digit dialing in February 2015, two months after the conclusion of the Umbrella Movement in Hong Kong. Respondents reported social resource loss on social media, and anxiety and depressive symptoms. Hierarchical regression analyses revealed that social resource loss on social media was positively associated with depressive symptoms but not anxiety symptoms. Age moderated the positive association between social resource loss on social media and depressive symptoms. Simple slope tests revealed that the association was significant only among middle-aged (39–55 years) and older (≥56 years) adults but not younger (18–38 years) adults. The current findings shed light on the role of social media in mental health during political movements across different age groups.     

Trust,empathy, social identity,and contribution of knowledge within patient online communities

People are increasingly utilising patient online communities (POC) to seek useful health information and empathetic support. Success of POC is reliant upon the willingness of members to contribute useful information and knowledge. Few studies have examined the influence of interpersonal bonds between members on members’ contribution of information and knowledge within the context of POC. We investigated how trust, social identity, and empathy influence members’ willingness to contribute knowledge to POC. Results indicated that trust and social identity within POC positively influenced the development of empathy. Empathy in turn exerted a positive influence on willingness to contribute personal knowledge and experience. Social identity also directly influenced members’ willingness to contribute knowledge. The findings highlight the importance of trust, empathy, and a sense of group cohesiveness within online health settings in motivating members to contribute knowledge and support to other participants in POC.