Why situational method engineering is useful to information systems development

Effective methods and methodologies for building information systems (IS) remain crucial to building successful IS. This paper investigates the use of situational method engineering for IS development (ISD) projects in a professional bureaucracy. This specialist organization methodology (SOM) is built starting with the philosophy of ISD moving through to flexible, amethodical implementation methods, a proposed instance of situational method engineering that is targeted towards professional bureaucracies. An in‐depth philosophical discussion of the ontological, epistemological, research methodological and ethical underpinnings of SOM are outlined, in addition to its limitations, to develop the building blocks of a methodology to implement within a professional bureaucracy organization ISD scenario. Amethodical ISD will be introduced as the appropriate way to implement this developed methodology to build a successful IS. The contribution of this paper is to detail how to develop a philosophically consistent methodology for a specific organizational environment (in this case, using the specific organizational example of a professional bureaucracy) that, when combined with developers and tools, can create a method to be applied to build an IS that has a greater possibility of successful organizational adoption than an IS built using a method devised using more common IS method engineering approaches.     

Persistent problems and practices in information systems development: a study of mobile applications development and distribution

The widespread uptake of mobile technologies has witnessed a re‐structuring of the mobile market with major shifts in the predominance of particular firms and the emergence of new business models. These sociotechnical trends are significant in the ways that they are influencing and shaping the working lives of software professionals. Building on prior research investigating the persistent problems and practices of systems development, this paper examines mobile applications development and distribution. A qualitative study of 60 developers based in Sweden, the UK and the USA was analysed around the interrelated problems of diversity, knowledge and structure. The analysis revealed how platform‐based development in an evolving mobile market represents significant changes at the business environment level. These changes ripple through and accentuate ongoing trends and developments, intensifying the persistent problems and challenges facing software developers.     

Distilling a body of knowledge for information systems development

As a contribution towards consolidating the information systems (IS) field, we offer a systematic method for distilling a canonical body of knowledge (BOK) for information systems development (ISD), an area that historically accounts for as much as half of all IS research. Based on an integrative synthesis of the literature, we present a map of the most significant ISD research, uncover gaps in its canons and suggest fruitful lines of inquiry for new research. Our review combines citation analysis, which identifies the field's evidence of cumulative tradition, with computer‐aided textual analysis, a hermeneutically guided method that organizes the fragmented corpus of ISD literature into coherent knowledge areas. From a pool of over 6500 articles published in the IS Senior Scholars' Basket of Journals, we find 940 IS citation classics, and from that list, 466 ISD articles that offer canonical ISD knowledge distinctive to IS and complementary to other disciplines such as software engineering and project management. From this study, we offer two contributions: (1) a justification for an ISDBOK grounded in the theory of practice and professionalism, and (2) a canonical map of disciplinary ISD knowledge with areas that have demonstrated cumulative tradition and others that require the attention of IS scholars. © 2017 John Wiley & Sons Ltd     

Linking soft systems methodology with data-focused information systems development

Abstract. Where the soft systems methodology (SSM) is used in the development of organizational information systems a clear division exists between the use of SSM to identify what information systems are required and conventional development activities in which it is decided how those information systems will be supplied. Discussion of how SSM might be more closely linked to conventional information systems development methodologies has been concentrated upon process-focused approaches to information systems development. This has been partly due to a perceived mismatch between the underlying philosophies of SSM and the alternative data-focused development methodologies. This paper argues that this perception may be mistaken; not only do the existing forms of data analysis have a large though unacknowledged subjective component but the SSM concept of appreciation may provide a model of human sense-making that the data-focused approaches currently lack and from which they may benefit. The idea of appreciation also allows that an alternative, interpretative form of data analysis might be used within SSM. It is therefore the conclusion of this paper that some closer integration of SSM with data-focused approaches to information systems development is theoretically feasible and may be practically desirable. A number of possible advantages of such integration are described.     

Individual attitude toward improvisation in information systems development

In the area of information systems development (ISD) the traditional approaches to developing innovative projects, which are historically characterised by top-down, meticulously planned procedures, may not allow the effective handling of the emergent and continuously evolving needs of users. This article investigates the role of improvisation in addressing the shortcomings of traditional approaches to ISD in the fulfilment of the user's need for the maximisation of IS effectiveness. Prior research on software engineering and human–computer interaction (HCI) has focused considerable attention on the need for a shift in the developer's attitude in dealing with contingencies departing from the original plan, while less emphasis has been placed on the factors that may augment the incidence of the attitude towards extemporaneous action (i.e. improvisation). In an attempt to fill this gap, we theoretically analyse the antecedents of individual attitude toward improvisation, grounding our theoretical framework on the ISD domain.     

Learning failure in information systems development

Abstract. Abstract. Information systems development is a high-risk undertaking, and failures remain common despite advances in development tools and technologies. In this paper, we argue that one reason for this is the collapse of organizational intelligence required to deal with the complexities of systems development. Organizations fail to learn from their experience in systems development because of limits of organizational intelligence, disincentives for learning, organizational designs and educational barriers. Not only have many organizations failed to learn, but they have also learned to fail. Over time they accept and expect poor performance while creating organizational myths that perpetuate short-term optimization. This paper illustrates learning failure in systems development and recommends tactics for overcoming it.     

The interstitiality of IT risk: An inquiry into information systems development practices

Information systems development (ISD) has been part of the core of information systems for over 40 years. Throughout its history, the issue of risk has been closely related to ISD projects, and significant efforts have been made by researchers and practitioners to improve their quality. While important headway has been made in assessing and resolving ISD risk, the literature shows that new and salient risks emerge outside the scope of extant risk management regimes. As a consequence, organizations still struggle with leveraging new technology as projects continue to fail at almost the same rate, albeit for different reasons. Understood as the distinction between reality and possibility, risk is inherently intertwined with practice and rooted in the knowledge, goals, power, and values of specific actors in particular contexts. Hence, to understand how risks emerge, we present a longitudinal case study in which we trace the origin and locus of risks in contemporary ISD practices. We draw on these insights to theorize information technology risk as increasingly interstitial, originating from sources positioned in between established practices and therefore outside the scope of conventional risk analyses. In conclusion, we discuss interstitial risks as an important form of emergent risk with implications for both research and practice.     

Soft systems and systems engineering: on the use of conceptual models in information system development

Abstract. Many recent studies have shown that computer-based systems continue to ‘fail’ at a number of different levels (Romtec, 1988; KPMG, 1990) and it is increasingly apparent (Maclaren et al., 1991) that the most serious failures of information technology (IT) lie in the continuing inability to address those concerns which are central to the successful achievement of individual, organizational and social goals. It is the contention of this paper that this failing is precisely because these are the areas which are ignored or inadequately treated by conventional system development methods. There is, of course, a vast body of literature concerned with the understanding of complex human activity systems. This literature often reflects a mass of contradictions at the epistemological and the ontological level about the behaviour of such systems and has also spawned numerous methods (and methodologies) which seek to guide the individual in making successful interventions into organizational situations (Rosenhead, 1989). Despite this multiplicity of viewpoints many writers have posited a dichotomy between so-called 'soft and ‘hard’ approaches to problem situations and use this dichotomy to inform the choice of an appropriate problem-solving methodology (Checkland, 1985). In this paper we characterize these two approaches as being concerned with either the purpose(s) of the human activity system (i.e. ‘doing the right thing’) or with the design of the efficient means of achieving such purpose(s) (i.e. ‘doing the thing right’). It is our belief that much of the literature and work in either area has not concerned itself with the issues of the other. Writers on ‘hard’ engineering methods often assume the question of purpose to be either straightforward (e.g. given in the project brief) or, paradoxically, too difficult (e.g. it is not our concern as mere systems analysts). Writers on ‘soft’ methods on the other hand rarely have anything to say about the design and implementation of well-engineered computer-based systems, giving the impression that this is a somewhat mundane activity better left to technical experts. This paper, therefore, attempts to set out a rationale for the bringing together of principles from both ‘hard’ engineering and ‘soft’ inquiry methods without doing epistemological damage to either. To illustrate our argument we concentrate on JSD (Jackson system development) as an example of system engineering (Cameron, 1983) and SSM (soft systems methodology) as an example of system inquiry (Checkland, 1981; Checkland & Scholes, 1990). Our general thesis, however, does not depend upon either of these two approaches per se but applies to the overall issue of bringing together insights from two apparently opposed epistemological positions in an effort better to harness the power of IT in pursuit of purposeful human activity.     

Executive information systems development in an emerging economy

This paper addresses executive information systems (EIS) development in an emerging economy. In particular, it examines EIS development in Thailand, a nation that is more representative of the majority of emerging economies in the South East Asian region than the four Asian Tigers (Singapore, Hong Kong, Taiwan and South Korea). Case studies of the development of four systems in large Thai organizations are presented. The analysis of the cases and their comparison to a benchmark study gives rise to the concept of EIS cultural fit, a concept that adds to our understanding of the reasons for the success and failure of EIS projects in emerging economies. The cases also raise questions about using outsourcing as a development strategy for EIS in emerging economies.     

案例研究方法在信息系统领域的应用

从各种研究方法的讨论开始,介绍了案例研究方法对信息系统领域研究的贡献,分析了案例研究方法适用的研究问题。讨论了案例研究在研究的各个阶段的任务,并与其他几种研究方法进行了比较,并提出案例研究严密性问题。最后,以大量的统计数据为基础,比较了国内外案例研究方法的使用情况,并分析了存在的问题。