From cacophony to harmony: A case study about the IS implementation process as an opportunity for organizational transformation at Sentara Healthcare

The cacophony of criticisms emanating from an organization facing an information technology-enabled transformation can be deafening and deleterious. This is especially true in healthcare in the US, where information systems investments are typically huge and often perceived by change resistant stakeholders as disruptive or even potentially life threatening. We describe how the IS implementation process itself contributed to organizational transformation in terms of changes in coordination, culture, and learning at a successful organization, Sentara Healthcare, which transformed the discordant cacophony of the change process into a harmonious implementation.     

Comparing and combining real and virtual experimentation: an effort to enhance students' conceptual understanding of electric circuits

Abstract  The purpose of this study was to investigate value of combining Real Experimentation (RE) with Virtual Experimentation (VE) with respect to changes in students' conceptual understanding of electric circuits. To achieve this, a pre–post comparison study design was used that involved 88 undergraduate students. The participants were randomly assigned to an experimental (45 students) and a control group (43 students). Each group attended a one semester course in physics for preservice elementary school teachers. Both groups used the same inquiry-based curriculum materials. Participants in the control group used RE to conduct the study's experiments, whereas, participants in the experimental group used RE in the first part of the curriculum and VE in another part. Conceptual tests were administered to assess students' understanding of electric circuits before, during and after the teaching intervention. Results indicated that the combination of RE and VE enhanced students' conceptual understanding more than the use of RE alone. A further analysis showed that differences between groups on that part of the curriculum in which the experimental group used VE and the control group RE, in favour of VE.     

Routine reconfiguration in traditional companies’ e-commerce strategy implementation: A trajectory perspective

This study explores the roles of routine reconfiguration in traditional companies’ e-commerce strategy implementation. Drawing on the conceptualization of “routine as trajectory”, in which routines are viewed as trajectories of interdependent actions through which organizations accomplish much of what they do, we investigate the interactions between the components of a trajectory, i.e., the trajectory projection, trajectory scheme, and trajectory action. A case study was conducted on the largest Chinese home appliance manufacturer attaining an e-commerce capability. Three roles of routine reconfiguration and their underlying mechanisms were identified. The study's theoretical contribution and practical implications and future research directions are discussed.     

Managing emerging technology and organizational transformation: An acculturative analysis

From 1992 to 2005 Singapore National Library Board (NLB) successfully incorporated IT into its working procedures and customer service. The organization has adopted RFID and other technology applications; transformed its operating routines and provided access to millions of publications for its library users. A key issue in this transformation was how the organization managed its cultural change and took advantage of emerging technology. The success can be considered remarkable since, in the past, public libraries in Singapore have carried the stigma of traditional public sector organizations in tending to resist new technology. We examined the cultural changes resulting from introduction of IT in order to show how the Singapore National Library Board managed its employees’ adaptation to the new technology. A number of key factors emerged; these show how an organization can manage this type of cultural adaptation.     

Research on the effects of cloud-based pedagogy for creative talents: A case study on Chinese High School

Training of creative talents during K-12 education affects the future of a nation. As a result, researchers in China and other countries give special attention to the field of pedagogy. This paper evaluated an experimental class of Beijing F High School as the case study, and performed an empirical study on cloud-based pedagogy for training the creative talents, a quantitative study based on the 6 basic aspects of Tyler’s theory, a qualitative study using ethnography for classroom observation that included interviews of teachers, students, and observers, and employed a sequential mixed research method used for data collection and analysis. Results demonstrated that cloud-based pedagogy in the creative-talent class of Beijing F High School focused on objectives in its orientation, the curriculum content, implementation and development reflecting the richness, regression, correlation, and rigor of postmodern curriculum. By using the accelerated and enriched cloud-based curriculum and focusing on the Talent Search Model, the Beijing F High School was able to gain rich experiences in the training of creative talents in Chinese K-12 education.     

Characteristics of software ecosystems for Federated Embedded Systems: A case study

ContextTraditionally, Embedded Systems (ES) are tightly linked to physical products, and closed both for communication to the surrounding world and to additions or modifications by third parties. New technical solutions are however emerging that allow addition of plug-in software, as well as external communication for both software installation and data exchange. These mechanisms in combination will allow for the construction of Federated Embedded Systems (FES). Expected benefits include the possibility of third-party actors developing add-on functionality; a shorter time to market for new functions; and the ability to upgrade existing products in the field. This will however require not only new technical solutions, but also a transformation of the software ecosystems for ES.ObjectiveThis paper aims at providing an initial characterization of the mechanisms that need to be present to make a FES ecosystem successful. This includes identification of the actors, the possible business models, the effects on product development processes, methods and tools, as well as on the product architecture.MethodThe research was carried out as an explorative case study based on interviews with 15 senior staff members at 9 companies related to ES that represent different roles in a future ecosystem for FES. The interview data was analyzed and the findings were mapped according to the Business Model Canvas (BMC).ResultsThe findings from the study describe the main characteristics of a FES ecosystem, and identify the challenges for future research and practice.ConclusionsThe case study indicates that new actors exist in the FES ecosystem compared to a traditional supply chain, and that their roles and relations are redefined. The business models include new revenue streams and services, but also create the need for trade-offs between, e.g., openness and dependability in the architecture, as well as new ways of working.     

Paddling upstream: a contextual analysis of implementation of a workplace ergonomic policy at a large newspaper

Efforts to implement workplace ergonomic programs aimed at reducing the burden of work-related musculoskeletal disorders (WMSD) have to address multiple physical and psychosocial aspects of work environments yet often contextual factors limit their success. We describe the processes involved in an ergonomic program to reduce neck and upper limb WMSDs at a large Canadian newspaper. Using qualitative data collection and analysis methods, we illustrate the impact of key contextual characteristics of: (1) the program (management commitment, union involvement, experience and skill of program leaders, and researcher involvement); (2) the organization (drive for productivity, management control, organizational culture); and (3) the broader social context (economic climate, nature of newspaper work, technology and nature of WMSD). We argue for increased attention to identification and response to the contextual factors affecting program implementation in order to more successfully address upstream determinants of WMSD.     

Discrimination discovery in scientific project evaluation: A case study

Discovering contexts of unfair decisions in a dataset of historical decision records is a non-trivial problem. It requires the design of ad hoc methods and techniques of analysis, which have to comply with existing laws and with legal argumentations. While some data mining techniques have been adapted to the purpose, the state-of-the-art of research still needs both methodological refinements, the consolidation of a Knowledge Discovery in Databases (KDD) process, and, most of all, experimentation with real data. This paper contributes by presenting a case study on gender discrimination in a dataset of scientific research proposals, and by distilling from the case study a general discrimination discovery process. Gender bias in scientific research is a challenging problem, that has been tackled in the social sciences literature by means of statistical regression. However, this approach is limited to test an hypothesis of discrimination over the whole dataset under analysis. Our methodology couples data mining, for unveiling previously unknown contexts of possible discrimination, with statistical regression, for testing the significance of such contexts, thus obtaining the best of the two worlds.     

Intentionality and power interplay in IS implementation: The case of an asset management firm

This paper evaluates the interplay between intentionality of stakeholders, organizational power and information systems (IS) implementation in the context of an European firm implementing an Enterprise Resource Planning system. We found that the implementation coincided with significant restructuring of power relations within the firm. We also found that the intentions of various stakeholders came to bear in terms of how organizational power got manifested. Our findings suggest a complex interplay between individual intentions and organizational power. Specifically, our study contributes to the literature by providing insights into the systemic nature of organizational power regarding IS implementations and how it relates to individual intentions.     

User engagement in e-government systems implementation: A comparative case study of two Singaporean e-government initiatives

Noting that user engagement is a key issue in e-government systems implementation and that the actual form and strategies of user engagement, especially within the context of e-government, is poorly defined, this paper intends to contribute to the research and practice of e-government systems implementation by conducting a comparative case study of two e-government systems implementation within a single government agency in Singapore. The comparative analysis of these two e-government systems implementation was accomplished through using stakeholder theory as a sense-making theoretical lens. This generated four findings pertaining to the form and strategies of user engagement in e-government systems implementation.