Eliciting positive user experiences with self-service kiosks: pursuing possibilities

Although the prominent concept of the last decade – user experience – maintains its significance in diverse disciplines, especially design, its focus has changed to eliciting positive user experiences by pursuing new possibilities for consumer products rather than by solely seeking solutions to existing problems. Designers continue to aim for rich user experiences with a variety of products, but have neglected self-service (interactive) kiosks. Hence, this paper, after giving a brief overview of the positive psychology literature, demonstrates the dimensions of positive user experiences with self-service kiosks through an empirical study conducted on coffee vending machines and automated tellers.     

可能性驱动的积极体验设计方法

目的 针对当下问题驱动的设计,结合积极体验的设计思路,提出一种基于可能性驱动的积极体验设计方法。方法 首先,分析积极体验的设计概念与设计原则,得出积极体验的设计方向;其次,比较问题驱动的设计与可能性驱动的设计,分析不同动力驱动下的设计概念、路径、案例;第三,提出基于可能性驱动的积极体验设计方法;最后,通过设计实践验证可能性驱动的积极体验设计方法路径的可行性与有效性。结论 本论文提出可能性驱动的设计不在于解决暂时的设计问题,而是基于用户长期目标的实现,从用户的现实挑战与需求困境出发,提出新的设计可能性。可能性驱动的设计方案有助于实现快乐体验、美好生活与幸福人生,提升用户长期的主观幸福感,并促进人类的繁荣。