How can I help you? Design principles for task-oriented speech dialog systems in customer service

Organizations are increasingly delegating customer inquiries to speech dialog systems (SDSs) to save personnel resources. However, customers often report frustration when interacting with SDSs due to poorly designed solutions. Despite these issues, design knowledge for SDSs in customer service remains elusive. To address this research gap, we employ the design science approach and devise a design theory for SDSs in customer service. The design theory, including 14 requirements and five design principles, draws on the principles of dialog theory and undergoes validation in three iterations using five hypotheses. A summative evaluation comprising a two-phase experiment with 205 participants yields positive results regarding the user experience of the artifact. This study contributes to design knowledge for SDSs in customer service and supports practitioners striving to implement similar systems in their organizations.

     

Nanowire encapsulation with polymer for electrical isolation and enhanced optical properties

Light management and electrical isolation are essential for the majority of optoelectronic nanowire (NW) devices.Here,we present a cost-effective technique,based on vapor-phase deposition of parylene-C and subsequent annealing,that provides conformal encapsulation,anti-reflective coating,improved optical properties,and electrical insulation for GaAs nanowires.The process presented allows facile encapsulation and insulation that is suitable for any nanowire structure.In particular,the parylene-C encapsulation functions as an efficient antireflection coating for the nanowires,with reflectivity down to ＜1％ in the visible spectrum.Furthermore,the parylene-C coating increases photoluminescence intensity,suggesting improved light guiding to the NWs.Finally,based on this process,a NW LED was fabricated,which showed good diode performance and a clear electroluminescence signal.We believe the process can expand the fabrication possibilities and improve the performance of optoelectronic nanowire devices.     

On computational homogenization of microscale crack propagation

The effective response of microstructures undergoing crack propagation is studied by homogenizing the response of statistical volume elements (SVEs). Because conventional boundary conditions (Dirichlet, Neumann and strong periodic) all are inaccurate when cracks intersect the SVE boundary, we herein use first order homogenization to compare the performance of these boundary conditions during the initial stage of crack propagation in the microstructure, prior to macroscopic localization. Using weakly periodic boundary conditions that lead to a mixed formulation with displacements and boundary tractions as unknowns, we can adapt the traction approximation to the problem at hand to obtain better convergence with increasing SVE size. In particular, we show that a piecewise constant traction approximation, which has previously been shown to be efficient for stationary cracks, is more efficient than the conventional boundary conditions in terms of convergence also when crack propagation occurs on the microscale. The performance of the method is demonstrated by examples involving grain boundary crack propagation modelled by conventional cohesive interface elements as well as crack propagation modelled by means of the extended finite element method in combination with the concept of material forces. © 2016 The Authors. International Journal for Numerical Methods in Engineering Published by John Wiley & Sons Ltd.     

Mutation analysis of the MEN1 gene in multiple endocrine neoplasia type 1, familial acromegaly and familial isolated hyperparathyroidism

Multiple endocrine neoplasia type 1 (MEN 1) is an autosomal dominant disease characterized by neoplasia of the parathyroid glands, the endocrine pancreas, and the anterior pituitary gland. In addition, families with isolated endocrine neoplasia, notably familial isolated hyperparathyroidism (FIHP) and familial acromegaly, have also been reported. However, whether these families constitute MEN 1 variants or separate entities remains speculative as the genetic bases for these diseases are unclear. The gene for MEN 1 has recently been cloned and characterized. Using single strand conformation analysis (SSCA) and sequencing, we performed mutation analysis in: a) a total of 55 MEN 1 families from 7 countries, b) 13 isolated MEN 1 cases without family history of the disease, c) 8 acromegaly families, and d) 4 FIHP families. Mutations were identified in 27 MEN 1 families and 9 isolated cases. The 22 different mutations spread across most of the 9 translated exons and included frameshift (11), nonsense (6), splice (2), missense mutations (2), and in-frame deletions (1). Among the 19 Finnish MEN 1 probands, a 1466del12 mutation was identified in 6 families with identical 11q13 haplotypes and in 2 isolated cases indicating a common founder. One frameshift mutation caused by 359del4 (GTCT) was found in 1 isolated case and 4 kindreds of different origin and haplotypes; this mutation therefore represents a common "warm" spot in the MEN1 gene. By analyzing the DNA of the parents of an isolated case one mutation was confirmed to be de novo. No mutation was found in any of the acromegaly and small FIHP families, suggesting that genetic defects other than the MEN1 gene might be involved and that additional such families need to be analyzed.     

The Free Fall Machine--a ground-based facility for microgravity research in life sciences

A device is described in which a biological specimen is periodically accelerated for a short period. Each event is followed by a variable period of free fall. Assuming that the g-dose (expressed g s) has to surpass a certain minimal value to be perceived by cells, and in addition, there is a minimal time threshold for sensing a change in gravity, it is conceivable that conditions are created in which cells do not detect the periodic acceleration, and only experience the periodic free-fall movement as a long-term weightlessness condition. Using the cell-cycle progression of the unicellular green alga Chlamydomonas as an example, it is shown that with this device effects can be generated which are similar to those observed in satellite flights.     

Home visiting the newborn baby as a basis for developmental surveillance at child welfare centres

Home visiting is a part of the Swedish child health surveillance programme. In the present study, part of a longitudinal prospective project, the predictive power of observations at home visits to 338 newborn babies was evaluated. The regular home visit was made by the nurse at a Child Welfare Centre also using a check-list developed for this project. Her check-list assessments seemed valid in identifying families with stressful psychosocial conditions. When the general home situation was judged as "poor" or "dubious", the boys showed signs of a delayed mental development at 4-5 years of age. Assessments of "feeding problems" among boys were associated with behavioural problems at 4-5 years of age. The results underline the importance of an early home visit as a base for the developmental surveillance at Child Welfare Centres. However, the results of the home visit observations were not followed by any extra interventions at CWC. It seems the nurse should feel confident in her check-list judgement and initiate interventions where appropriate.     

A flux-free a posteriori error estimator for the incompressible Stokes problem using a mixed FE formulation

In this contribution, we present an a posteriori error estimator for the incompressible Stokes problem valid for a conventional mixed FE formulation. Due to the saddle-point property of the problem, conventional error estimators developed for pure minimization problems cannot be utilized straight-forwardly. The new estimator is built up by two key ingredients. At first, a computed error approximation, exactly fulfilling the continuity equation for the error, is obtained via local Dirichlet problems. Secondly, we adopt the approach of solving local equilibrated flux-free problems in order to bound the remaining, incompressible, error. In this manner, guaranteed upper and lower bounds, of the velocity “energy norm” of the error as well as goal-oriented (linear) output functionals, with respect to a reference (overkill) mesh are obtained. In particular, it should be noted that this approach requires no computation of hybrid fluxes. Furthermore, the estimator is applicable to mixed FE formulations using continuous pressure approximations, such as the Mini and Taylor–Hood class of elements. In conclusion, a few simple numerical examples are presented, illustrating the accuracy of the error bounds.     

Influence of a chip scale package on the frequency response of a MEMS microphone

This paper describes the influence of a chip scale MEMS package (CSMP) on the acoustic behaviour of a silicon microphone. The influence was calculated using an electro-mechanical–acoustical equivalent circuit. Standard packaging of microphones using die bonding and wire bonding leads to a large front volume which acts as a Helmholtz resonator. This can dramatically influence the frequency response of the microphone system by adding a second resonance. In the worst case this second resonance is in the acoustic frequency range, thus degrading its performance in an unacceptable way. In case of the CSMP only a small front volume is generated between the substrate and the flip-chipped microphone chip. Thus the resonance step-up is very small compared to standard packages. Furthermore the frequency response can be flattened by optimizing the geometry of the small sound holes in the substrate. By choosing an appropriate geometry of these sound holes the package can act as a low pass filter where the cut-off frequency can be placed to the desired value of the acoustic spectrum.     

Semi‐global stabilization of discrete‐time systems subject to non‐right invertible constraints

This paper investigates time‐invariant linear systems subject to input and state constraints. We study discrete‐time systems with full or partial constraints on both input and state. It has been shown earlier that the solvability conditions of stabilization problems are closely related to important concepts such as the right invertibility or non‐right invertibility of the constraints, the location of constraint invariant zeros, and the order of constraint infinite zeros. In this paper, for general time‐invariant linear systems with non‐right invertible constraints, necessary and sufficient conditions are developed under which semi‐global stabilization in the admissible set can be achieved by state feedback. Sufficient conditions are also developed for such a stabilization in the case where measurement feedback is used. Such sufficient conditions are almost necessary. Controllers for both state feedback and measurement feedback are constructed as well. Copyright © 2009 John Wiley & Sons, Ltd.