A comparative study of color measurement lntstrumentation

A multiplant Quality Improvement Team [QIT] was firmed to develop and implement an evaluation program for various color measurement .systems as potential replacements for the then-current aging systems. The emphasis qf this article is the analytical methodology utilized to evaluate the various color systems. The evaluation program consisted cf two phases. Phase I was a general overview/review of several systems, while Phase II was an extensive internal comparative evaluation measurement systems. These were Milton-Roy's ColorMate HDS, HunterLab's Ultrascan, Datacolor's CS-5, and BYK-Gardner's The Color Sphere [TCS]. The main comparison criteria were interinstrument agreement [agreement between two instruments ofthe same system], user-friendly software and computer interface capability, vendor amenability to a long-term logistical and maintenance relationship, and price. All systems were evaluated by duplicate measurements on various color tiles, yarns, and polymer flakes-over 1600 measurements on each system. The systems were compared with an instrument matrix, a decision matrix, and a product matrix. The instrument matrix was a comparison qfinstrument parameters, software/math treatments, and economics. The decision matrix was a forced ranking of each system by each criteria category [1–4 scale, with 1 representing the best and 4 representing the worst]. The product matrix accentuated the relative importance ofone criterion category over another by multiplying the forced ranking by the criticality of the category. The criticality of a given category wus determined by consensus within the QIT. Thr combination qf the three matrices allowed the evaluator[.s] t o select the color rneasuremmt system that best satixfied the color measurement needs and requirements of their facility and their products. For this evaluation, all ofthe evaluated systems were superior to the then-current agingsystems. As a result of this methodology, one instrument emerged as clearly superior. © 1994 John Wrley & Sons, Inc.     

Paving the way for CRM success: The mediating role of knowledge management and organizational commitment

Customer relationship management (CRM) has become one of the most influential technologies in the world, and companies are increasingly implementing it to create value. However, despite significant investment in CRM technology infrastructure, empirical research offers inconsistent support for its positive impact on performance. This study develops and tests a research model analyzing the process through which CRM technology infrastructure translates into organizational performance, drawing on the resource-based view (RBV) and the knowledge-based view (KBV) of the firm. Based on an international sample of 125 hotels, the results suggest that organizational commitment and knowledge management fully mediate this process.     

Effect of introduction of structural defects on protective ability of polyesters

Permeability of a polymer plays an important role in conferring the protective ability of organic coating to the steel surface against atmospheric corrosion. Although the relationship between structure of polymers and their permeability has been extensively studied in various applications like membranes, packaging, etc., such detailed study is lacking in the area of coatings. The systematic study of structure–permeability relationship of polymers in clear coatings can give guidelines in selecting the binder for the required application. This article deals with the effect of introduction of structural defects into a straight chain aliphatic polyesters on the protective ability of their clear coatings against corrosion. The mild steel panels coated with clear coatings based on the polyesters were exposed to humidity in humidity chamber. A novel technique of detecting the onset of corrosion was used instead of conventional methods that detect the failure of the coating due to corrosion. It was observed that even at 1–10% mole defect introduced by replacement of straight chain diols with branched diols, the protective ability of clear coatings was affected drastically.     

大学教学与科研关系的探讨

大学职能的发展历经了从教学主导到教学科研并举的演变。教学与科研在大学的发展历程和具体运作过程中存在着不可避免的矛盾。二者结合是优化资源配置、发展创新教育的最佳途径,对大学进行有效的分层定位是协调二者关系的关键。具体包括在宏观战略上明确定位,同时加强组织重构、分类管理等。此外,大学文化之于教学与科研和谐也十分重要。     

少数民族流动人口研究综述——以2008年以来CNKI数据库分析为例

近年来关于少数民族流动人口研究颇多,侧重点集中在少数民族流动人口现状、特点的总体分析、城市适应问题、子女教育问题、民族差异引发的社会问题、社会保障与权益保护问题、对城市民族关系的影响等方面。总结、归纳、分析、概括以上多方面的研究成果,对研究存在的问题及空白点加以剖析,以求从全局的角度关注此研究。     

巴基斯坦独立以来与中国关系的变迁及启示

巴基斯坦作为当代与中国关系较为亲密稳固的国家之一,同时亦有着"宗教国家"与"美国旧盟友"的双重身份。从两极格局时的紧张对立到新世纪的紧密合作,中巴关系在国家利益与友谊的牵引下不断摸索着、发展着、巩固着。巴基斯坦作为宗教大国,对我们而言探究中巴关系变迁可以为当代中国进一步拓展与伊斯兰国家的关系找到突破口,加快与这些国家交往的步伐;同时,它对提高中国在伊斯兰国家的影响力也是有重大意义的,具有研究价值。     

论企业营销工作中的顾客满意和顾客忠诚

文章阐明了顾客满意与顾客忠诚这二个不同概念的内涵,对顾客满意与忠诚二者间的关系进行了论述,并对怎样提高顾客满意度,培养忠诚感进行了探讨;指出顾客满意不等于顾客忠诚,而是实现顾客忠诚的一个有效途径,认为顾客满意只是顾客忠诚的前提,顾客忠诚才是结果。提出了营销的关键就是怎样使顾客从满意到忠诚。     

A Synthesis of Relationship between Trust and Knowledge Transfer-in the View of Organization Cooperation

Based on the organization cooperation, from the perspective of variable correlation and variable proper ties, this paper describes the research result on relationship between trust and knowledge transfer, in which the elements correlation research is broken down relationship between trust and knowledge transfer, correlation of trust, knowledge transfer and performance relationship, and the interrelationships of trust, knowledge transfer and multiple factors. For trust perspective. There are two structural dimensions of trust： antecedents and media ting variables. Combining the literature at home and abroad in recent years, the existing research results are summed ul and the future research directions are nronosed.     

Hierarchical entity-relationship diagrams: the model,method of creation and experimental evaluation

A bottom-up method for creating a hierarchy of entity-relationship diagrams (HERD) from a given, flat ER diagram (ERD) is proposed. The hierarchy consists of simple and interrelated diagrams—ER structures—with external relationships to other structures. The HERD-tree diagram, which provides the most general view of the conceptual schema, is located at the top of the hierarchy. The method is based on packaging operations, which group entities and relationships according to certain criteria. These operations are applied in several steps on a given (presumably large-scale) ERD. We describe the new constructs, which are added to the ER model to enable the creation of HERD, and a bottom-up method for creating HERD. We also evaluate HERD from the point of view of user comprehension and preference, based on an experimental comparison to flat ERDs.

LaO_x(OH)_y supported platinum catalysts for CO oxidation:Deactivation by formation of lanthanum carbonate

Platinum catalyst for CO oxidation has been studied for decades,due to its high activity and good stability.In this work,we prepared three different lantha num oxide or hydroxide supports(LaO_x(OH)_y),and deposited platinum(Pt) with 0.5 at% via an impregnation approach to synthesize Pt/LaO_x(OH)_y catalysts.However,we find that these catalysts perform a poor stability for the CO oxidation reaction.The fresh and used samples were comprehensively characterized by multiple techniques including power X-ray diffraction(XRD),X-ray absorption fine structure(XAFS),transmission electron microscopy(TEM),temperature-programmed reduction by carbon monoxide(CO-TPR) and thermogravimetric analysis(TGA),to demonstrate that the oxidized platinum atoms or clusters,without any component of Pt-Pt metallic bond,are highly dispersed on the surface of LaO_x(OH)_y.Furthermore,the as-formed lanthanum carbonate(La₂O₂CO₃) during the exposure to ambient circumstances or in the reaction atmosphere of CO+O₂,severely impair the reactivity of Pt/LaO_x(OH)_y.On the basis of the obtained experimental results,we have drawn a conclusion that the oxidized P_tO_x atoms or PtxOy clusters are the active species for CO oxidation,while the formation of lanthanum carbonate is the origin of deactivation on reactivity.