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1.
面向用户体验的手持移动设备软件界面设计   总被引:4,自引:0,他引:4  
为进一步探索手持移动设备中的界面设计问题,提出面向用户体验的界面设计方法.通过对用户体验设计进行分析,提出界面提供者与界面接受者之间的映射模型;将界面分为显性要素和隐性要素,并建立界面隐性要素的显性化设计模型.针对全新的软件设计,通过知识在需求分析、开发设计和设计测试之间的传递与转化,构建了面向用户体验的界面设计过程模型.以奥运伴我行手机电视的软件开发为例,让用户参与设计全过程,采用设计人类学方法进行了用户研究和需求分析,通过迭代设计完成了原型设计、测试评估和开发设计,建立了系统原型并完成了可用性测试评估,验证了面向用户体验的界面设计理论体系.  相似文献
2.
Qualitative research: meanings or practices?   总被引:1,自引:1,他引:0  
With information systems (IS), as in other social sciences, the critique of quantitative research can lead to an oversimplified opposition between 'positivism' and 'interpretivism'. This is one reason why qualitative IS research sometimes unnecessarily limits itself to the study of participants' meanings. A simple tabulation of published qualitative research is used to reveal the predominance of interview-based studies in both sociology and IS. This is followed by a brief account of the limits of both quantitative studies of 'objective' variables and qualitative studies of 'subjective meanings'. The emerging case for IS research on organizational practices is set out, coupled with an account of Suchman's (1987) study of how workers make use of a computer-based system attached to a photocopier. The paper concludes with a call for an end to paradigm wars in organizational studies.  相似文献
3.
This study examines how some employeescoped with the exceptions that they encountered withtheir on-going use of a co-operative workflowtechnology in an optronics company. By drawing on thecase material, this paper will indicate thatapproaches which view work as being capable of beingplanned and managed through the formal authority ofthe hierarchy are insufficient. Instead, this paperwill suggest that exception handling, work-arounds andimprovisation are more characteristic of humanactivity. Computer supported co-operative work will beconceptualised as being embedded in a dynamicrelationship between the context it is situatedwithin, and the actors that engage in it. Theprinciples underlying ethnography have informed theresearch approach.  相似文献
4.
本文从当今设计师的普遍方法讨论开始,提出设计缺乏研究,设计师缺乏对使用者本身的关注。文中引入了人类学的人种志方法,简要介绍给设计师,并提供了一个设计案例的片断供大家了解如何将人种志方法应用到设计研究中。  相似文献
5.
Much of the literature on enterprise systems implementation suggests that ERP systems should support the strategic objectives of the organization. In fact some ERP vendors tend to assume that implementing their products is a straightforward translation from strategy to IT-enabled business processes. But the strategic management literature reveals that corporate strategy is often contested terrain. Conflict over strategy has the potential to delay or derail ERP implementation efforts, leading to cost overruns, failures, and lack of expected benefits.This paper seeks to understand and explain how conflicts over strategy can affect the success of ERP implementations. We studied one firm's attempt to pursue information technology-enabled enterprise integration using critical ethnography. The firm is a small-to-medium sized enterprise within a large conglomerate in the Asia-Pacific region. Our findings show that, as the dominant actors and political agendas changed, so too did the company's enterprise integration strategy. The ERP system was designed to support a future corporate world and work environment that never arrived.  相似文献
6.
Information technology (IT) is socially constructed, occurring within what can be called an IT culture. In this paper, the argument is presented that IT culture is a masculine culture and that this denies the feminine voice. The paper looks at four formative cultures that have influenced the IT culture, these being the military, academia, engineering and industry. In looking at these, a genealogy is developed, using the voice of a post-modern ethnography. Five ethnographic field studies are revisited by the author to deconstruct the voice of IT culture, showing its masculine genre and the dominance that this has on a feminine voice. The implications for IT as knowledge in practice are discussed.  相似文献
7.
Design for the digital home is often predicated on an ideal, imagined domestic space that is expansive, stable, occupied by a “busy” nuclear family, and does not always match existing, real-life digital homes. Using American retirees living full time in recreational vehicles as our case study of actual digital homes, we argue that designing suitable and appropriate technologies for the home must be done with particular attention to the home as embodied, rather than the home as ideal. The challenges and advantages of designing for embodied homes are detailed in this paper. We contend that appropriate design must seriously engage not only the material body of the house, but the social fabric—the complex sets of social relationships and identities and practices they support—that make a house a home. An analysis of the salient aspects of the material body and social fabric of full time retired RVer household leads to bespoke design considerations for these real-life digital homes.
Michele ChangEmail:
  相似文献
8.
As a comparatively novel but increasingly pervasive organizational arrangement, call centres have been a focus for much recent research. This paper identifies lessons for organizational and technological design through an examination of call centres and ‘classification work’ – explicating what Star [1992, Systems/Practice vol. 5, pp. 395–410] terms the ‘open black box’. Classification is a central means by which organizations standardize procedure, assess productivity, develop services and re-organize their business. Nevertheless, as Bowker and Star [1999, Sorting Things Out: Classification and Its Consequences. Cambridge MA: MIT Press] have pointed out, we know relatively little about the work that goes into making classification schema what they are. We will suggest that a focus on classification ‘work’ in this context is a useful exemplar of the need for some kind of ‘meta-analysis’ in ethnographic work also. If standardization is a major ambition for organizations under late capitalism, then comparison might be seen as a related but as-yet unrealized one for ethnographers. In this paper, we attempt an initial cut at a comparative approach, focusing on classification because it seemed to be the primary issue that emerged when we compared studies. Moreover, if technology is the principal means through which procedure and practice is implemented and if, as we believe, classifications are becoming ever more explicitly embedded within it (for instance with the development of so-called ‘semantic web’ and associated approaches to ontology-based design), then there is clearly a case for identifying some themes which might underpin classification work in a given domain.  相似文献
9.
Empirical studies of material artifacts in practice continue to be a rich source of theoretical concepts for CSCW. This paper explores the foundational concept of boundary objects and questions the conception that all objects that move between communities of practice are boundary objects. This research presents the results of a year-long ethnographic study of collaborative work, specifically the multidisciplinary collaborative design of a museum exhibition. I suggest that artifacts can serve to establish and destabilize protocols themselves and that artifacts can be used to push boundaries rather than merely sailing across them. Artifacts used for collaboration do not necessarily exist within a web of standardized processes and disorderly processes should not be treated as “special cases”. An earlier draft of the work was published in the Proceedings of the 9th European Conference on Computer Supported Cooperative Work (ECSCW 2005). Several pages longer, this work adds substantial clarification of the theoretical critique and also includes photographs of actual case study artifacts.  相似文献
10.
In this article we consider what it should mean to build “smartness” or “intelligence” into the home. We introduce an argument suggesting that it is people who imbue their homes with intelligence by continually weaving together things in their physical worlds with their everyday routines and distinct social arrangements. To develop this argument we draw on four ongoing projects concerned with designing interactive surfaces. These projects illustrate how, through the use of surfaces like fridge doors and wall displays, and even bowl shaped surfaces, we keep in touch with one another, keep the sense of our homes intact, and craft our homes as something unique and special. Intelligence, here, is seen to be something that emerges from our interactions with these surfaces—seen in the thoughtful placement of things throughout the home’s ecology of surfaces. IT for the home is thus understood less as something to be designed as intelligent and more as a resource for intelligence. With apologies to Don Norman.  相似文献
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