Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.

The authors proposed and tested a model describing the relationship between customer service providers' perceptions and attitudes toward their service-related duties and their customers' perceptions of satisfaction with their service experiences. Results indicated that the perception of having standards for service delivery in an organization is strongly related to line-level employees' perceptions of support from coworkers and supervisors. Perceived support from coworker, was significantly related to service providers' customer orientation, whereas perceived support from supervisors showed a weaker relationship to a customer orientation. Ultimately, service providers' customer orientation was strongly related to customers' satisfaction with service. Finally, a set of post hoc analyses indicated that coworker and supervisory support explained a greater proportion of incremental variance in the model than did perceived organizational support alone. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support

Boundary objects are a critical, but understudied, theoretical construct in CSCW. Through a field study of aircraft technical support, we examined the role of boundary objects in the practical achievement of safety by service engineers. Their resolution of repair requests was preserved in the organization’s memory via three compound boundary objects. These crystallizations did not manifest a static interpretation, but instead were continually reinterpreted in light of meta-negotiations. This suggests design implications for organizational memory systems which can more fluidly represent the meta-negotiations surrounding boundary objects.     

Evaluating non-business e-commerce adoption decision processes and gender roles

Non-business e-commerce adoption refers to the use of e-commerce by not-for profit organizations such as religious organizations, government agencies and academic institutions to reduce their expenses or to improve their operations and customer service. Being a new research niche in the field of e-commerce, non-business e-commerce has received very little or no research attention. This has resulted in a very poor understanding of this niche, especially with regards to its adoption facilitators and inhibitors. Based on this impetus, a field survey of Malaysian Universities was conducted to determine the key factors that facilitate non-business EC adoption as well as the role of gender differential. A comprehensive list of potential facilitators for the strategic use of information technology was derived from extant research reports and used to collect data from five public universities in Malaysia. The data were factor-analysed to determine the key underlying dimensions of facilitators. On the basis of the resulting five dimensions namely, relative advantage orientation, network orientation, information efficiency orientation, innovativeness orientation and competitiveness orientation, regression analysis was done to determine the impact of the five dimensions on adoption. Dummy variable was created for gender and applied in the regression analysis in order to estimate the moderation effect of sex typing on the relationship between the resulting dimensions and adoption. Implications of the findings are discussed.     

洁净煤技术项目融资的可能性综述

在不久的将来煤仍然是世界能源生产的主要燃料，煤消耗量的预期增长和对环境保护的日益关注使得洁净煤技术拥有巨大的市场潜力。这一巨大的市场将提供重大的投资机会，吸引众多大型融资机构，同时也将激励公共部门投资示范工程和洁净煤技术的发展。洁净煤技术的主要融资机构包括世界银行、欧洲投资银行、欧洲改革和发展银行、出口信用代理机构和商业银行。能源服务公司、当地的融资机构、完整的资源规划和需求侧管理将有助于克服融资障碍。     

Controversy and consensus regarding the use of cognitive ability testing in organizations.

Seven hundred three members of the Society for Industrial and Organizational Psychology indicated agreement or disagreement with 49 propositions regarding cognitive ability tests in organizations. There was consensus that cognitive ability tests are valid and fair, that they provide good but incomplete measures, that different abilities are necessary for different jobs, and that diversity is valuable. Items dealing with the unique status of cognitive ability were most likely to generate polarized opinions. A 2-factor model, classifying items as those reflecting societal concerns over the consequences of ability testing and those reflecting an emphasis on the unique status of "g," fit the data well, and these factors proved especially important for predicting responses to the more controversial items. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

基于虚拟组织的桌面云安全访问与共享机制研究

采用云计算技术实现托管式的虚拟桌面一般被称为桌面云。近年来桌面云被认为是云计算最为成熟的应用之一,本文着重研究桌面云安全访问与共享机制。我们使用基于PKI的证书认证建立了虚拟组织,在其上重点研究了虚拟机的创建,远程桌面访问,共享等应用。证书认证等机制可以使得访问更加安全可靠。而通过虚拟组织的信任关系,多个用户可以共享同一个虚拟机。为了确保远程通道的安全,我们采用了OpenVPN来构建虚拟专用网络,对虚拟机的使用者进行认证并对通信进行加密保护。     

新时期高校基层团组织工作研究

科技在不断发展,时代在不断进步,新时代高校基层组织所面临的挑战也在不断的改变。为了在新时代背景下更好的应对这些变化,为了让广大青年学生可以健康成长,建立和谐校园,要对新时代的各类挑战加以研究。作为基层团组织工作参与者,要加强工作引领,在与时俱进的同时加强各方面的渠道宣传。要对新时代高校基层组织团组织工作进行研究,发现问题、分析问题并解决问题。     

基于Petri网的固定结构决策组织建模技术研究

在指挥自动化系统中,固定结构决策组织模型的建立存在多维性、复杂性、开发研制周期长、耗资巨大等问题,仿真技术为这类问题的解决提供了一条途径,而建模技术对仿真的有效实施提供了保障．文中在对现有固定结构决策组织建模技术深入分析的基础上,提出一种基于格论生成法和两阶段生成法相结合的建模方法．该方法具有可在不同抽象级别上变换的特点,更适合描述系统状态的改变,提高系统设计开发效率．     

自媒体时代民间微公益现状及发展

自媒体时代下,以具参与性与公开性的微博为平台,民间微公益应运而生。民间微公益迅猛的发展得益于微博独特开放的传播特性,出现参与者众多的盛况,但同时,公益性信息管理的规范,草根大众对公益发起及运作的科学性,又成为民间微公益发展的重要掣肘。本文以免费午餐为个案,对其发展现状进行研究,并提出相关的解决对策。