Effects of transition to an integrated IT technology in surveying work

An integrated IT technology, characterized by a change in information support from a strong specialization towards greater integration has been introduced within the surveying company in Sweden. The aim of this study is to compare and describe effects of the transition to this new information technology in relation to job and organizational characteristics and effectiveness and well-being measures between 1998 and 2000. The results show that a positive attitude to the new IT system increased from 1998 to 2000. The transition to a new IT technology had negative consequences on job content and job control in 1999 but improvements could be seen in 2000. Co-operation with clients and service quality to clients improved each year from 1998 to 2000. Generally, a positive attitude to IT integration was related to high continuous improvement practices, goal clarity and job control in all three phases. However, the relations were reduced in 1999.