| 公路客运乘客满意度评价体系的构建 |
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| 引用本文： | 张显悦,郭文丽,邵明晖. 公路客运乘客满意度评价体系的构建[J]. 黑龙江工程学院学报, 2009, 23(1): 47-49 |
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| 作者姓名： | 张显悦 郭文丽 邵明晖 |
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| 作者单位： | 张显悦,邵明晖,ZHANG Xian-yue,SHAO Ming-hui(黑龙江工程学院,教务处,黑龙江,哈尔滨,150050);郭文丽,GUO Wen-Li(哈尔滨市交通行政综合执法支队,黑龙江,哈尔滨,150036) |
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| 摘 要： | 阐述公路客运乘客满意度评价体系构建的意义，明确其评价体系构建的6个基本原则，设计公路客运乘客满意度评价指标体系框架，选择其评价体系结果分析与计算的理论模型和数据计算模型。
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| 关 键 词： | 公路客运 乘客满意度 评价体系 评价模型 |
Construction of the evaluation system of passengers' satisfaction rating to highway passengers transportation |
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| ZHANG Xian-yue,GUO Wen-Li,SHAO Ming-hui. Construction of the evaluation system of passengers' satisfaction rating to highway passengers transportation[J]. Journal of Heilongjiang Institute of Technology, 2009, 23(1): 47-49 |
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| Authors: | ZHANG Xian-yue GUO Wen-Li SHAO Ming-hui |
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| Affiliation: | 1.Heilongjiang Institute of Technology;Harbin 150050;China;2.Transportation Executive Law Enforcement Detachment of Harbin;Harbin 150036;China |
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| Abstract: | This paper indicates the significance of constructing the evaluation system of passenger satisfaction rating to highway passenger transportation,puts forward six basic principles to construct the evaluation system,designs the framework of the evaluation system,also constructs the theoretical model and numerical model to calculate and analyze the results. |
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| Keywords: | highway passenger transportation passenger satisfaction rating evaluation system evaluation model |
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