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Exploring the impact of team mental models on information utilization and project performance in system development |
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| Authors: | Jack S.C. Hsu Jamie Y.T. Chang Gary Klein James J. Jiang |
| Affiliation: | a Department of Information Management, National Sun Yat-Sen University, No. 70, Lienhai Rd., Kaohsiung 80424, Taiwan, ROC b Department of Information Management, National Central University, No. 300, Jhongda Rd, Jhongli 3200, Taiwan, ROC c College of Business and Administration, University of Colorado at Colorado Springs, P.O. Box 7150, Colorado Springs, CO 80933-7150, USA d Research School of Business, The Australian National University, Canberra ACT 0200, Australia |
| Abstract: | Teams in system development must share information about tasks in order to be successful. A traditional view considers the processes in place to take the knowledge resident in a team and effectively share it with other members. Newer perspectives require conditions of shared models and understanding among the team members to effectively employ the dispersed information to develop successful systems. A model of teamwork mental models is presented to explore both perspectives so that the importance of both process and shared models is represented. A sample of system developers provides the data to test the model. Results show that team building activities can promote both aspects, yielding a greater chance for a quality team effort. |
| Keywords: | Managing teams Information technology projects Teamwork mental models Team building Information utilization |
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