|
|||||
|
|
Delivering quality in global IT services |
|
| Authors: | Adels H Beelaard R Symons A |
| Affiliation: | (1) Ex-t(er)ra B.V, Stationsweg 76, 6711 PV EDE, The Netherlands;(2) Origin International Projects & Services, P.O. Box 6374, 5600 HJ EINDHOVEN, The Netherlands |
| Abstract: | |
| Keywords: | global IT markets account management contract management service quality customer satisfaction |
| 本文献已被 SpringerLink 等数据库收录！ | |