A TQM PROCESS FOR SYSTEMS INTEGRATION Getting the Most from COTS Software |
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| Authors: | Timothy Bartel Mark Finster |
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| Affiliation: | a faculty member in the graduate school of business at the University of Wisconsin, Madison |
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| Abstract: | ![]()
Many companies are shopping for commercial off-the-shelf software to avoid the high costs and lengthy development time associated with building their own systems. This article discusses how methods of total quality management (TQM) can be used to better integrate large-scale commercial software purchases. |
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