Measuring the functional dynamics of product-service system: A system dynamics approach |
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| Affiliation: | 1. Technology Strategy Team, Samsung SDS, Republic of Korea;2. Department of Industrial Engineering, School of Engineering, Seoul National University, Republic of Korea;1. Department of Electrical Engineering, Universidade Federal de Minas Gerais, Av. Antônio Carlos, 6627, Belo Horizonte, MG 31270-901, Brazil;2. Programa de Pós Graduação em Engenharia Elétrica, Universidade Federal de Minas Gerais, Brazil;3. Department of Electrical Engineering, Universidade Federal de Minas Gerais, Brazil;4. Department of Mathematics, Universidade Federal de Minas Gerais, Brazil;1. Centre d’Analyse et de Mathématiques Sociales (CNRS, UMR 8557), 190-198 avenue de France, 75013 Paris, France;2. Computer Science Institute of Charles University (IUUK and ITI), Malostranské nám.25, 11800 Praha 1, Czech Republic;3. Computer Science Institute of Charles University (IUUK), Malostranské nám.25, 11800 Praha 1, Czech Republic;1. Technology Planning Group, SamsungSDS, Republic of Korea;2. Department of Industrial & Information Systems Engineering, Seoul National University of Science and Technology, Republic of Korea;3. Department of Industrial Engineering, School of Engineering, Ajou University, Republic of Korea;4. Department of Industrial Engineering, School of Engineering, Seoul National University, Republic of Korea;1. University of Northampton, Northampton Business School, Boughton Green Rd, Northampton, UK;2. University of Warwick, Warwick Manufacturing Group, Gibbet Hill Rd, Coventry, UK;3. University of Surrey, University of Surrey Business School, Guildford, Surrey, UK |
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| Abstract: | In the light of the prevailing trend towards product-service systems (PSSs), this paper focuses on the measurement of PSS functional performance. As a ‘dynamic’ system wherein various stakeholders achieve functional performance through long-term relationships in a complex value network, PSS functional performance requires a dynamic approach for measuring its effectiveness, an approach that is missing in the literature. This study aims to fill that void. Firstly, we address the concept of functional dynamics as a distinctive measure of PSS functionality with regard to functional performance and propose a five-phase analytic scheme of functional dynamics. Then, to measure the functional dynamics of PSS using the analytic scheme, a four-step procedure based on the system dynamics is suggested. As a representative method for measuring the long-term dynamics of a complex system, system dynamics is effectively employed to measure PSS’s functional dynamics comprehensively. To illustrate the proposed approach, a case study of a u-healthcare system is presented. |
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| Keywords: | Product-service system Functional performance Dynamics System dynamics |
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