| 构建供电企业信息技术服务管理体系 |
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| 引用本文： | 方翎,王俏文,黄慧山,赵铭,罗光磊.构建供电企业信息技术服务管理体系[J].广东电力,2007,20(2):58-61,78. |
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| 作者姓名： | 方翎 王俏文 黄慧山 赵铭 罗光磊 |
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| 作者单位： | 深圳供电局,广东,深圳,518001 |
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| 摘 要： | 深圳供电局借鉴了ISO/IEC 20000:2005《信息技术服务管理》国际标准,参照信息技术管理最佳实施经验库(ITIL)并结合供电企业的特点,实施供电企业调度自动化和管理信息化领域的信息技术(IT)服务管理,建立了规范的、可量化的供电企业IT服务管理体系.通过IT服务管理体系的实施,实现了"管理IT基础设施"向"为业务部门提供IT服务"转变,管理模式从"面向职能的管理"向"面向流程的管理"转变,运作模式从"被动式服务"向"主动式服务"转变,向构建数字化电网的宏伟目标迈出了一大步.
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| 关 键 词： | 供电企业 信息技术服务管理 信息技术监控管理 配置管理 事件管理 问题管理 变更管理 |
| 文章编号： | 1007-290X（2007）02-0058-04 |
| 收稿时间： | 2006-11-02 |
| 修稿时间： | 2006-11-02 |
Constructing Information Technology Service Management System of Power Supply Enterprises |
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| FANG Ling,WANG Qiao-wen,HUANG Hui-shan,ZHAO Ming,LUO Guang-lei.Constructing Information Technology Service Management System of Power Supply Enterprises[J].Guangdong Electric Power,2007,20(2):58-61,78. |
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| Authors: | FANG Ling WANG Qiao-wen HUANG Hui-shan ZHAO Ming LUO Guang-lei |
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| Affiliation: | Shenzhen Power Supply Bureau, Shenzhen, Guangdong 518001, China |
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| Abstract: | Using the international standard ISO/IEC 20000: 2005 Information Technology Service Management and the Information Technology Infrastructure Library(ITIL) for reference,according to the features of power supply enterprises,Shenzhen Power Supply Bureau implements information technology (IT) service management in the fields of dispatch automation and management informatization,and establishes a normative and quantifiable IT service management system of power supply enterprises.The implementation of the system realizes the transformation from managing IT infrastructure to providing IT service for business departments,changes the management mode from function-oriented management to flow-oriented management,and shifts the operational mode from passive service to active service,making great strides in the way of constructing digitalized power network. |
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| Keywords: | power supply enterprise information technology service management information technology supervisory control management configuration management event management problem management change management |
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