Empathy and Modern Technology: A Neuroergonomics Perspective |
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| Authors: | Barbara Wachowicz Koryna Lewandowska Anna Popek Waldemar Karwowski Tadeusz Marek |
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| Affiliation: | 1. Institute of Applied Psychology, Faculty of Management and Social Communication, Jagiellonian University, Krakow, Poland;2. Institute of Culture, Faculty of Management and Social Communication, Jagiellonian University, Krakow, Poland;3. Institute of Economics and Management, Faculty of Management and Social Communication, Jagiellonian University, Krakow, Poland;4. Department of Industrial Engineering and Management Systems, University of Central Florida, Orlando, Florida, USA;5. University of Social Science and Humanities, Warsaw, Poland |
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| Abstract: | The primary purpose of this paper is to discuss the role of empathy in the design of advanced systems in manufacturing and service industries in order to ensure suitable working conditions for employees from the social and technological point of view. The origins and components of empathy are briefly reviewed. The neural underpinnings of three components of empathy, including cognitive, emotional, and behavioral aspects, are considered in the context of human–human and human–machine interactions, as well as design of working environments. Finally, the potential advantages of applying empathy‐related knowledge to the design and development of human‐centered technology are discussed. |
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| Keywords: | Empathy Cognition Neural correlates Neuroergonomics Brain‐based systems Advanced technology Human‐centered design |
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