Ubiquitous enterprise service adaptations based on contextual user behavior |
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Authors: | Dan Hong Dickson K W Chiu Vincent Y Shen S C Cheung Eleanna Kafeza |
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Affiliation: | (1) Department of Computer Science and Engineering, Hong Kong University of Science and Technology, Kowloon, Hongkong;(2) Dickson Computer Systems, 7A Victory Avenue, Kowloon, Hongkong;(3) Department of Marketing & Communications, Athens University of Economics & Business, Athens, Greece |
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Abstract: | Recent advances in mobile technologies and infrastructures have created the demand for ubiquitous access to enterprise services
from mobile handheld devices. Further, with the invention of new interaction devices, the context in which the services are
being used becomes an integral part of the activity carried out with the system. Traditional human–computer interface (HCI)
theories are now inadequate for developing these context-aware applications, as we believe that the notion of context should
be extended to different categories: computing contexts, user contexts, and physical contexts for ubiquitous computing. This
demands a new paradigm for system requirements elicitation and design in order to make good use of such extended context information
captured from mobile user behavior. Instead of redesigning or adapting existing enterprise services in an ad hoc manner, we
introduce a methodology for the elicitation of context-aware adaptation requirements and the matching of context-awareness
features to the target context by capability matching. For the implementation of such adaptations, we propose the use of three
tiers of views: user interface views, data views, and process views. This approach centers on a novel notion of process views
to ubiquitous service adaptation, where mobile users may execute a more concise version or modified procedure of the original
process according to their behavior under different contexts. The process view also serves as the key mechanism for integrating
user interface views and data views. Based on this model, we analyze the design and implementation issues of some common ubiquitous
access situations and show how to adapt them systematically into a context-aware application by considering the requirements
of a ubiquitous enterprise information system.
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Keywords: | Context-aware application Context Process views Three-tier architecture Design issues Ubiquitous information system Enterprise workforce management HCI |
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