Fuzzy User Modeling for Information Retrieval on the World Wide Web

Information retrieval from the World Wide Web through the use of search engines is known to be unable to capture effectively the information needs of users. The approach taken in this paper is to add intelligence to information retrieval from the World Wide Web, by the modeling of users to improve the interaction between the user and information retrieval systems. In other words, to improve the performance of the user in retrieving information from the information source. To effect such an improvement, it is necessary that any retrieval system should somehow make inferences concerning the information the user might want. The system then can aid the user, for instance by giving suggestions or by adapting any query based on predictions furnished by the model. So, by a combination of user modeling and fuzzy logic a prototype system has been developed (the Fuzzy Modeling Query Assistant (FMQA)) which modifies a user's query based on a fuzzy user model. The FMQA was tested via a user study which clearly indicated that, for the limited domain chosen, the modified queries are better than those that are left unmodified. Received 10 November 1998 / Revised 14 June 2000 / Accepted in revised form 25 September 2000