| 销售企业客户服务体系建设的几点建议 |
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| 引用本文： | 操德平.销售企业客户服务体系建设的几点建议[J].石油库与加油站,2006,15(2):1-3. |
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| 作者姓名： | 操德平 |
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| 作者单位： | 中国石化江西石油分公司,南昌,330046 |
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| 摘 要： | 在阐述客户服务意义的基础上，提出对中国石化成品油销售企业客户服务体系建设的建议，即建立以客户为尊的服务理念；建设特色企业文化；完善员工服务体系；注重细节，提高服务质量；整合现有客户体系资源，拓展服务功能。
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| 关 键 词： | 成品油 销售企业 客户服务 建议 |
| 收稿时间： | 2005-08-03 |
| 修稿时间： | 2005年8月3日 |
Suggestions on client service system building in sales companies |
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| Cao Deping.Suggestions on client service system building in sales companies[J].Oil Depot And Gas Station,2006,15(2):1-3. |
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| Authors: | Cao Deping |
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| Affiliation: | Cao Deping. |
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| Abstract: | Importance of client service is described. Suggestions on building client service system in Sinopec sales companies is presented. They include establishing clients - respected concept, building enterprise culture, perfecting service system, paying attention to details, and integrating current clients resource to develop service function. |
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| Keywords: | refined oils sales companies client service and suggestion |
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