Eliciting information about organizational culture via laddering

Abstract. Eliciting information about organizational culture is an important part of system analysis and design. However, eliciting knowledge of this sort is difficult. Laddering is an established technique that is particularly suitable for eliciting information about goals and for eliciting explanations, which are important issues when investigating organizational culture. This paper describes the method, its strengths and limitations, its use in several case studies and its relation to other elicitation techniques. Recommendations for further work are given.