Perceived risks, counter-beliefs, and intentions to use anti-/counter-terrorism websites: An exploratory study of government–citizens online interactions in a turbulent environment |
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| Authors: | JinKyu H. Raghav |
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| Affiliation: | aManagement Science and Information Systems, Spears School of Business, Oklahoma State University, OK, USA;bManagement Science and Systems, School of Management, University at Buffalo, Buffalo, NY, USA |
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| Abstract: | This study examines the relationships between various risks, beliefs, and behavioral intentions that are related to citizens' use of anti-/counter-terrorism e-Government websites. The data was collected through two surveys within a one-year interval — before and after the Iraqi regime was expelled by the US coalition army. The results suggest that perceived privacy risk from an anti/counter-terrorism authority is the major obstacle in citizen-to-government anti/counter-terrorism information flow, while citizens' belief in the authority's domain competence greatly influences citizens' dependence on anti/counter-terrorism website information. Other findings and implications are discussed, and directions for future research are suggested. |
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| Keywords: | e-Government Perceived risk of terrorism Trust in national government Iraq war Intention to use Perceived usefulness Perceived trustworthiness Structural assurance System quality Disposition to trust Experience with the Internet |
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