A case study of tracking software development using quality metrics

This paper presents a case history of Mentor Graphics using a set of quality metrics to track development progress for a recent major software release. It provides background on how Mentor Graphics originally began using software metrics to measure product quality, how this became accepted, and how these metrics later fell out of favour. To restore these metrics to effective use, process changes were required for setting quality and metric targets, and for the way the metrics are used for tracking development progress. With these process changes in place, and the addition of a new metric, the case history demonstrates that the metric set could be used effectively to indicate problems in this release and help manage changes to the plan for completion of the release. The lessons learned in this case history are presented, along with subsequent data that further validates these metrics.