Integrated analysis of the performance of TQM tools and techniques: a case study in the Taiwanese motor industry

Most studies of total quality management (TQM) have focused on the managerial aspects and associated success factors of TQM programmes, whereas relatively few studies have examined the appropriateness and performance of the large number of available tools and techniques that actually implement TQM practices. To assist in determining the best strategy for improving the performance of TQM tools and techniques, the present study integrates a modified importance–performance matrix with elements of failure mode and effects analysis (FMEA) to provide a comprehensive methodology for assessing and improving the performance of TQM tools and techniques in the Taiwanese motor industry. The methodology presented here can be applied in a variety of industries, including the Taiwanese motor industry, to enable efficient utilisation of TQM tools and techniques and thus improve quality, reduce costs and shorten cycle times.