A novel approach for supplier selection based on the Kano model and fuzzy MCDM

This paper proposes a three-phase approach for supplier selection based on the Kano model and fuzzy Multi Criteria Decision-Making. Since the supplier selection problem involves different criteria, quality attributes have been assumed to denote the importance weight of the criteria for supplier selection. Furthermore, to consider the inherent vagueness of human thought, a fuzzy logic has been utilised. Initially, the importance weight of the criteria has been calculated using a fuzzy Kano questionnaire and fuzzy analytic hierarchy process. In the second phase, the Fuzzy TOPSIS technique has been used to screen out in capable suppliers. Finally, in the third phase, the filtered suppliers which are qualified, once again will be evaluated by the same approach for the final ranking. The proposed approach has also been examined in a case study.