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Reducing organizational conflict: An incompatible response approach.
Authors:Baron   Robert A.
Abstract:
186 undergraduates played the role of executives and discussed important organizational issues with a confederate, who disagreed strongly with each S's views. Disagreement was expressed in a calm and reasonable manner or in an arrogant and condescending fashion. Ss were then exposed to 1 of 3 treatment conditions (sympathy, gratitude, or amusement) designed to induce positive states incompatible with anger or to a no-treatment control condition. Results show that relative to the control condition the 3 treatment conditions improved Ss' moods, enhanced their impressions of the confederate, and increased their preference for constructive as opposed to destructive modes of dealing with conflict. Disagreement expressed in a condescending manner produced significantly more negative effects on all dependent measures than disagreement expressed in a reasonable fashion. (20 ref) (PsycINFO Database Record (c) 2010 APA, all rights reserved)
Keywords:
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