Exploring the tension between transparency and datification effects of open government IS through the lens of Complex Adaptive Systems

Government agencies worldwide continue their commitment to providing open data in order to increase transparency of education, healthcare and other public services. Focusing on open government information systems (IS) that provide performance-related data, this paper explores the ongoing tension between government’s goal of transparency and the resulting largely opaque datification effects. Our research insights are derived from an empirical longitudinal study of a controversial open government IS called My School, currently providing performance data on almost 10,000 schools in Australia. We investigate the tension between transparency intended with schools’ open performance data and datification effects they create within the education system and a broader society, through the theoretical lens of Complex Adaptive Systems (CAS). Our study reveals how the tension emerges due to unpredictable use, propagation and reinterpretation of open data by more and more users. Consequently, the original meaning of data gets distorted, as these users continue to reconstruct and reinterpret ‘data’ in their own contexts and adapt their behavior in pursuit of their strategic goals. We also identify and theorize seven datification patterns underlying the tension and the ways they produce various social consequences. Based on these research contributions we discuss important strategic implications for government decision makers and identify new opportunities for future research on open government IS.