User engagement in e-government systems implementation: A comparative case study of two Singaporean e-government initiatives

Noting that user engagement is a key issue in e-government systems implementation and that the actual form and strategies of user engagement, especially within the context of e-government, is poorly defined, this paper intends to contribute to the research and practice of e-government systems implementation by conducting a comparative case study of two e-government systems implementation within a single government agency in Singapore. The comparative analysis of these two e-government systems implementation was accomplished through using stakeholder theory as a sense-making theoretical lens. This generated four findings pertaining to the form and strategies of user engagement in e-government systems implementation.