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| 电力行业95598综合信息系统研究与设计 | |
| 引用本文： | 杜一龙,刘谊. 电力行业95598综合信息系统研究与设计[J]. 微型机与应用, 2013, 0(21): 13-15,22 |
| 作者姓名： | 杜一龙 刘谊 |
| 作者单位： | 华北电力大学,北京102206 |
| 摘 要： | 介绍了电力行业95598综合信息系统的重要性、意义以及设计原则，分析系统业务功能并设计出电力行业95598综合信息系统体系架构。 |
| 关 键 词： | 95598 呼叫中心 ACD路由 IVR流程 运营监控 |
Research and design of 95598 integrated information system in electric power industry |
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| Du Yilong,Liu Yi. Research and design of 95598 integrated information system in electric power industry[J]. Microcomputer & its Applications, 2013, 0(21): 13-15,22 | |
| Authors: | Du Yilong Liu Yi |
| Affiliation: | (North China Electric Power University,Beijing 102206,China) |
| Abstract: | The great importance, significance and design principles of 95598 integrated information system in electric power industry are introduced in this paper, then analysis the system service function, and design the system architecture of 95598 integrated information system. |
| Keywords: | 95598 call center ACD routing IVR process operation monitoring |
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