A requirements engineering framework for cross-organizational ERP systems

The development of cross-organizational enterprise resource planning (ERP) solutions is becoming increasingly critical to the business strategy of many networked companies. The major function of cross-organizational ERP solutions is to coordinate work in two or more organizations. However, how to align ERP application components and business requirements for coordination and cooperation is hardly known. This paper reports on the outcomes of applying a coordination theory perspective to an analysis of the ERP misalignment problem. We present a conceptual framework for analyzing coordination and cooperation requirements in inter-organizational ERP projects. The framework makes explicit the undocumented built-in assumptions for coordination and cooperation that may have significant implications for the ERP adopters and incorporates a library of existing coordination mechanisms supported by modern ERP systems. We use it to develop a proposal for how to achieve a better alignment between ERP implementations and supported business coordination processes in inter-organizational settings. We report on some early assessments of the implications of our framework for practicing requirements engineers. Both our framework and library rest on a literature survey and the first author’s experience with ERP implementation. In future empirical research, we will further validate and refine our framework.