面向客户服务的煤炭检测企业实验室信息管理系统

针对目前煤炭检测企业实验室信息管理系统存在只限局域网内访问、数据连续性差、容易造成信息孤岛、覆盖范围小等问题,提出了一种面向客户服务的煤炭检测企业实验室信息管理系统。该系统使用.NET平台实现可扩展的开放式框架,通过工作流引擎实现模块协同服务,采用XML技术实现不同硬件接入访问,利用数据库对检测客户实现智能化管理及数据挖掘应用,根据外部需求实时变更内部管理制度。实际应用表明,该系统可有效提高客户满意度。

Oriented customer service on laboratory information management system of coal testing enterprise

For problems of access only in local area network,poor data continuity,easy to causeinformation island and small coverage area existed in current laboratory information management system of coal testing enterprise,an oriented customer service on laboratory information management system of coal testing enterprise was proposed.The system uses.NET platform to realize extensible open framework,employs workflow engine to realize collaborative service of modules,uses XML technology to achieve different hardware access,utilizes database to realize intelligent management of customer and data mining application,and real-timely changes internal management system according to external demand.The practical application shows that the system can effectively improve customer satisfaction.