依靠科技进步,建立优质服务常态运行机制

我国加入WTO，与全球经济融为一体，将使国内市场成为国际上所有企业的竞争场，电力企业必须建立与WTO相吻合的服务理念，树立全面质量管理意识，建立优质服务常态运行机制，全面推行规范化，现代化服务。优势服务是电力企业永恒的主题，是企业生存和发展的必由之路，电力企业必须依靠科技进步，制度创新，丰富服务内涵，提升服务品质，扩大服务领域，开拓电力市场，为国民经济的持续，稳定，健康发展提供有力支撑。

Rely on Advancement of Science & Technology to Build up Quality Service Oriented Normal Operating Systems

China's WTO entry has made the domestic markets of china an arena of competition for all the enterprises both inside and outside china.This justifies the necessity for all the chinese electric power enterprises to form the conception of quality service orientation in full compliance with the WTO rules,becoem fully aware of total quality management,and build up quality service oriented normal operating systems.The chinese electric power enterprises can survive severe competitions on the markets and achieve further development only by providing quality services to the satisfaction of their customers.They must rely on advancement of science & technology,establish new operating systems,diversify the variety of their services,and open up the electric power markets in china thereby providing steady and firm supports to the steady and sustained development of china's national economy.