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Human factors systems approach to healthcare quality and patient safety |
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| Authors: | Pascale Carayon Tosha B. Wetterneck A. Joy Rivera-Rodriguez Ann Schoofs Hundt Peter Hoonakker Richard Holden Ayse P. Gurses |
| Affiliation: | 1. Center for Quality and Productivity Improvement, University of Wisconsin-Madison, 1550 Engineering Drive, Madison, WI 53706, USA;2. Department of Industrial and Systems Engineering, University of Wisconsin-Madison, 1550 Engineering Drive, Madison, WI 53706, USA;3. Department of Medicine, University of Wisconsin, School of Medicine and Public Health, USA;4. Department of Industrial Engineering, Clemson University, USA;5. Department of Medicine, Division of General Internal Medicine & Public Health, and Department of Biomedical Informatics, Vanderbilt University, School of Medicine, USA;6. Department of Anesthesiology and Critical Care, Johns Hopkins University, School of Medicine, USA |
| Abstract: | Human factors systems approaches are critical for improving healthcare quality and patient safety. The SEIPS (Systems Engineering Initiative for Patient Safety) model of work system and patient safety is a human factors systems approach that has been successfully applied in healthcare research and practice. Several research and practical applications of the SEIPS model are described. Important implications of the SEIPS model for healthcare system and process redesign are highlighted. Principles for redesigning healthcare systems using the SEIPS model are described. Balancing the work system and encouraging the active and adaptive role of workers are key principles for improving healthcare quality and patient safety. |
| Keywords: | Sociotechnical system Macroergonomics Healthcare Patient safety SEIPS model Balanced work system Patient-centered care Healthcare team |
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