Relationships between performance and satisfaction under contingent and noncontingent reward systems.

Investigated relationships between performance and satisfaction in 2 samples of female telephone company workers under a contingent (i.e., pay based on piece rates and promotions based on performance) and a noncontingent (i.e., rewards based on seniority) reward system. Performance levels were similar under the 2 systems but were related to satisfaction with the work itself, pay, and promotions for the contingent Ss and to satisfaction with interpersonal factors, pay, and work for the noncontingent Ss. (PsycINFO Database Record (c) 2010 APA, all rights reserved)