Going soft on quality?:Process management in the Scottish software industry |
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Authors: | Beirne Martin Panteli Androniki Ramsay Harvie |
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Affiliation: | (1) Department of Management Studies, University of Glasgow, 59 Southpark Avenue, Glasgow, G12 8LF;(2) Department of Human Resource Management, University of Strathclyde, Glasgow |
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Abstract: | Despite their proliferation within the industry, quality assurance standards are insufficient to ensure effective software development. Scottish software companies are now highly sensitive to limitations imposed by the standards movement, flagging the need for more explicit attention to work organization and human resource issues. This article examines efforts to broaden the focus of quality management within the software industry, charting the impact of theoretical and practical initiatives and identifying the mediating role of commercial pressures, the consultancy marketplace and, crucially, staff reactions. |
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Keywords: | >process management human factors software sociology |
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