User modeling in an OAM support system

This paper outlines studies relative to a research project on the development of a system that permits different people of an enterprise, with different roles and experience, to gain an adequate and personalized vision of the real status of the network and managed systems. What has been achieved is an easy to handle system, which permits quick and simple queries without utilizing complex man machine languages, and tailors personalized answers on the basis of the characteristics of the user. To achieve these results, User Modeling aspects have been considered and pursued.