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| 顾客满意度指数(CSI)研究现状分析及改进措施 | |
| 引用本文： | 宋先道,李涛. 顾客满意度指数(CSI)研究现状分析及改进措施[J]. 武汉理工大学学报, 2002, 24(5): 115-117 |
| 作者姓名： | 宋先道 李涛 |
| 作者单位： | 武汉理工大学 |
| 摘 要： | 详细分析了国内外研究顾客满意度的现状，介绍了所取得的成果，指出了其不足之处，结合实际情况，提出了改进措施。 |
| 关 键 词： | 顾客满意度指数 改进措施 顾客满意度 模型 CSI 经济指标 质量评价 质量管理 |
| 文章编号： | 1671-4431(2002)05-0115-03 |
| 修稿时间： | 2001-12-10 |
Analyzing the Present Situation of CSI and Improving Measures |
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| Song Xiandao Li Tao Assoc. Prof.,School of Management,WUT,Wuhan ,China.. Analyzing the Present Situation of CSI and Improving Measures[J]. Journal of Wuhan University of Technology, 2002, 24(5): 115-117 | |
| Authors: | Song Xiandao Li Tao Assoc. Prof. School of Management WUT Wuhan China. |
| Affiliation: | Song Xiandao Li Tao Assoc. Prof.,School of Management,WUT,Wuhan 430070,China. |
| Abstract: | This article analyzes the present situation of studying about CSI both inside and outside the country, introduces the outcome of studying, and points out the shortage. Considering actual conditions, some improving measures were put forward. |
| Keywords: | customer satisfaction model improving measure |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ | |