Rating formats and rater training redux: A context-specific approach for enhancing the effectiveness of performance management.

In this paper, we critically examine previous research on rating formats and rater training in the context of performance appraisal. Historically, the goal of this body of research has been to search for ways of maximizing the psychometric quality of performance evaluation data. Our central thesis is that there are a number of avenues for broadening this research. Accordingly, we propose a conceptual model that hopefully serves as a conceptual framework for future work in these 2 traditional performance appraisal research streams. For example, both rating formats and rater training research may be useful for facilitating and improving the feedback and employee development process, as well as reducing the potential existence of rater biases. In addition, format and training research may focus upon ways of enhancing both rater and ratee reactions to the appraisal system. A key feature of our model is the integration of national culture as a moderator of the relations between specific formats, training programs, and various outcomes. We consider both the national culture of raters and ratees, and focus specifically on comparisons between Western and East Asian cultures. (PsycINFO Database Record (c) 2010 APA, all rights reserved)