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Reducing the adverse consequences of workplace aggression and violence: The buffering effects of organizational support.
Authors:Schat  Aaron C H; Kelloway  E Kevin
Abstract:This study examined the buffering effects of 2 types of organizational support--instrumental and informational--on the relationships between workplace violence/aggression and both personal and organizational outcomes. Based on data from 225 employees in a health care setting, a series of moderated multiple regression analyses demonstrated that organizational support moderated the effects of physical violence, vicariously experienced violence, and psychological aggression on emotional well-being, somatic health, and job-related affect, but not on fear of future workplace violence and job neglect. These findings have implications for both research and intervention related to workplace violence. (PsycINFO Database Record (c) 2010 APA, all rights reserved)
Keywords:workplace aggression  violence  organizational support  emotional well being
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