Cooperation and cooperator modeling |
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Authors: | Beatrice Cahour Pascal Salembier |
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Affiliation: | (1) SUDLA, URA CNRS 1164, Université de Rouen/IRED, F-76821 Mont St. Aignan Cédex, France;(2) ARAMIIHS UMR 115, 31, rue des Cosmonautes, ZI du Palays, F-31077 Toulouse Cédex, France |
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Abstract: | In this text, we argue that user modeling and system modeling should be taken into account at the same time to allow cooperativity: they are two sides of a same interaction. We focus on interlocutor modeling (the human-human homonym of user modeling) and develop three situations where interlocutor modeling is crucial: when there is a need of transforming the beliefs of the cooperator (when there is a knowledge gap or a resistance), when the interpretation of the cooperator's communication act is ambiguous and relies on implicit meaning, and when there is a specific need need of anticipating the other's understanding (in risky or irreversible situations). |
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Keywords: | Cooperation at work interaction user modeling system model mutual understanding |
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