| 基于CTI技术实现小型呼叫中心 |
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| 引用本文： | 何为民,戚英豪,黄佩伟.基于CTI技术实现小型呼叫中心[J].计算机应用与软件,2004,21(6):43-44. |
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| 作者姓名： | 何为民 戚英豪 黄佩伟 |
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| 作者单位： | 上海交通大学电子工程系,上海,200030 |
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| 摘 要： | CTI技术已成为建设第三代客户服务中心的核心技术。本文介绍了一种小型客服中心新的构建方案，并设计了相应的软硬件结构，并和其它模型相比较探讨其经济性和实用性。
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| 关 键 词： | CTI技术 小型呼叫中心 计算机电话集成 客户服务中心 呼叫流程 |
THE REALIZATION OF SMALL CALL CENTER BASED ON CTI TECHNIQUE |
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| He Weimin,Qi Yinghao,Huang Peiwei.THE REALIZATION OF SMALL CALL CENTER BASED ON CTI TECHNIQUE[J].Computer Applications and Software,2004,21(6):43-44. |
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| Authors: | He Weimin Qi Yinghao Huang Peiwei |
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| Abstract: | CTI has become the core technique to establish the third generation of customer service center.This article introduces a new schema to build small customer service center and presents the corresponding software and hardware designing architecture.Later we compare it with other similar models to discuss about its economy and practicability. |
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| Keywords: | Computer telephone integration Customer service center Call procedure |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
