|
|||||
|
|
| 基于电话网络的客户服务数字语音系统设计与实现 | |
| 引用本文： | 刘虎,章慧,肖磊. 基于电话网络的客户服务数字语音系统设计与实现[J]. 微型电脑应用, 2008, 24(2): 21-23 |
| 作者姓名： | 刘虎 章慧 肖磊 |
| 作者单位： | 淮阴工学院计算机工程系,淮安,223001 |
| 基金项目： | 淮安市科技发展项目(HAG04052) |
| 摘 要： | 本文探讨了一种采用电话语音卡技术和数据库技术实现的数字语音播报系统。该系统采用Delphi7．0进行软件设计，通过数字语音合成技术自动实现与客户的交流，系统具有成本低、结构简单、可扩展性强等优点，是中小企业组建自己的客户服务数字语音系统的实用软件。 |
| 关 键 词： | 电话语音卡 数字语音 数据库 客户服务 |
| 文章编号： | 1007-757X(2008)2-0021-03 |
| 修稿时间： | 2007-08-02 |
Design and Realization of the Castomer Setrice Digital Voice System Based on Telephone Network |
|
| LIU Hu,ZHANG Hui,XIAO Lei. Design and Realization of the Castomer Setrice Digital Voice System Based on Telephone Network[J]. Microcomputer Applications, 2008, 24(2): 21-23 | |
| Authors: | LIU Hu ZHANG Hui XIAO Lei |
| Abstract: | This paper discusses the use of a voice processing board and database technology to achieve the digital voice broadcast system.By adopting Delphi 7.0 software design,this system can automatically exchange with clients through digital voice syn- thesis technology,which is of low-cost,simple structure and strong scalability,and could be a utility software for small and medium enterprises to establish their own customer service digital voice systems. |
| Keywords: | Voice processing board Digital voice Database CRM |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ | |