ICT-supported knowledge representation for development of routines in industry

Organizational Learning (OL) is important for a firm’s productivity growth. According to some literatures, information and communication technology do not support organizational learning and therefore not enhanced productivity. This research however has demonstrated that in the case of manufacturing companies some computer-based systems representing organizational knowledge—knowledge management systems (KMS) do support organizational learning. For OL to take place through KMS, our findings suggest that a deliberate organizational learning structure must be in place within the organization. This article demonstrates how knowledge management systems deliberately developed and implemented by management, can support the development of operating routines for manufacturing industries. KMS, if deliberately implemented for the purpose of empowering employee participation, may be a supporting mechanism for process and product improvement and innovation in manufacturing organizations. Such a structure may results, as our case demonstrates, in a dynamic and iterative employee—management knowledge development process resulting in productivity enhancement.