| 客户服务中心在邮电行业中的应用 |
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| 引用本文： | 张炜,周志琦.客户服务中心在邮电行业中的应用[J].邮电设计技术,1999(11):26-29. |
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| 作者姓名： | 张炜 周志琦 |
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| 作者单位： | 信息产业部邮电设计院!邮码：４５０００７(张炜)，黄河水利职业技术学院!邮码：４７５００１(周志琦) |
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| 摘 要： | 对客户服务中心这种全新的服务方式进行了较为全面的介绍，描述了客户服务中心的系统构成、计算机及其通信系统的软硬件配置以及客户服务中心在邮电行业中的应用前景。
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| 关 键 词： | 客户服务中心 计算机 服务器 计算机电话集成 |
The Application of Client Service Center to Posts and Telecommunications Industry |
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| Zhang Wei,Zhou Zhiqi.The Application of Client Service Center to Posts and Telecommunications Industry[J].Designing Techniques of Posts and Telecommunications,1999(11):26-29. |
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| Authors: | Zhang Wei Zhou Zhiqi |
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| Affiliation: | Zhang Wei;Zhou Zhiqi |
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| Abstract: | It gives a full introduction to the client service center-a novel serving way, describes the systemconfiguration of client service center, software and hardware configuragtion Of computer and its communicationsystem as well as the prospect of its application to posts and telecommunications industry. |
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| Keywords: | Client service center Computer Server Computer telephone integration |
| 本文献已被 CNKI 维普 等数据库收录！ |
