IP分布式呼叫中心在检察系统的应用

IP分布式呼叫中心结合了互联网技术，可以完美的将传统呼叫中心业务和基于互联网的新型服务方式融合在一起。由于采用了VoIP及软件交换技术，处理能力大幅度提升，不仅能够为电话用户和因特网用户提供统一的客户服务，并且较之前几代呼叫中心技术，在功能实现及降低投入方面优势明显。为了服务山东省检察机关遍布全省所有地市、区县的各级检察院，通过在省院建设软件、硬件、数据大集中的IP分布式呼叫中心，与各地分支机构建立安全的vPN隧道，部署远端IP坐席，运行统一的业务软件，保证了系统的标准性、规范性和完整性，更加利于统一管理和资源合理配置，并有效降低了整个系统的建设和运营成本。

IP Based CallCenter for Procuratorial System

IP Distributed Call Center combines Intemet technology, will be the perfect blend of traditional call center operations and new Internet-based service delivery. As a result of the exchange of VoIP and software technologies greatly enhance the handling capacity, not only to provide a unified telephone subscribers and Internet users customer service and call center technology than previous generations, and lower investment in the functional realization of obvious advantages. To serve, Shandong Province Procuratorate prosecutors at all levels across the province for all cities, counties, hospital construction in the province through software, hardware, data centralization of IP distributed call centers, and local branches to establish secure VPN tunnels, deployment remote IP seats, unified business software running to ensure that the standard normative and integrity of the system, and more conducive to unified management and rational allocation of resources, and reduce the overall system construction and operating costs.